Strategy & Operations Senior Manager, Logistics

Whatnot•Los Angeles, CA

1d•Hybrid

About The Position

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce. The Logistics Strategy & Operations team is responsible for making shipping a trusted, strategic lever for Whatnot’s buyers and sellers. In this role, you will: Help define the operating model and cross-functional partnerships that enable scalable, high-quality logistics across all of Whatnot’s markets Support carrier performance and pricing health — monitoring key metrics, managing rate structures, and driving accountability with external carrier partners Lead operational response to shipping disruptions — building the processes and playbooks that ensure fast, reliable resolution for buyers and sellers Inform carrier strategy and product roadmap — identifying opportunities by market and bringing prioritized gaps to Product and Engineering Partner with senior leaders across BD, Finance, Product, and Operations to advance Whatnot’s shipping vision: competitive pricing, reliable delivery, and healthy economics at scale Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs.

Requirements

8–10 years of experience in strategy and operations roles (e.g., consulting, finance, logistics, supply chain, carrier operations)
Proven experience in logistics, supply chain, or carrier operations — with a track record of building and scaling programs in high-growth, fast-moving environments
Deep understanding of carrier economics, shipping operations, and the complexity of managing logistics across multiple markets and partners
Strong process and systems thinker — you identify inefficiencies, build scalable operating models, and default to repeatable systems over one-off solutions
Excellent cross-functional skills, with the ability to influence and align across Product, Engineering, Business Development, Finance, and Operations
Strong analytical judgment; proficiency in data analysis and reporting tools, with SQL or analytics platform experience (e.g., Looker, Sigma, Hex) a plus

Responsibilities

Help define the operating model and cross-functional partnerships that enable scalable, high-quality logistics across all of Whatnot’s markets
Support carrier performance and pricing health — monitoring key metrics, managing rate structures, and driving accountability with external carrier partners
Lead operational response to shipping disruptions — building the processes and playbooks that ensure fast, reliable resolution for buyers and sellers
Inform carrier strategy and product roadmap — identifying opportunities by market and bringing prioritized gaps to Product and Engineering
Partner with senior leaders across BD, Finance, Product, and Operations to advance Whatnot’s shipping vision: competitive pricing, reliable delivery, and healthy economics at scale

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.