Student Support Agent

Segoso Jamaica

6d

About The Position

This role directly supports student enrollment, engagement, and persistence by ensuring adult learners feel informed, supported, and accountable, contributing to stronger student outcomes and program completion.

Requirements

• 2 + years of work experience in sales, customer service, teaching, healthcare.
• Strong communication and empathy when working with adult and nontraditional learners
• Highly organized with strong follow-through and attention to detail
• Strong consultative communication and customer service skills.
• Comfort using CRM systems and multiple technology platforms.

Nice To Haves

• Higher Ed or recruitment experience preferred.

Responsibilities

• Serve as a student support contact, responding to questions and resolving concerns across phone, email, and SMS channels.
• Conduct proactive outreach to prospective and enrolled students to support recruitment measures to aid in enrolling students and ongoing engagement, while meeting response time, compliance, and quality standards.
• Promote student retention and persistence by identifying challenges, escalating risks, and coordinating timely interventions.
• Utilize approved tools, resources, and escalation paths to resolve student issues promptly, delivering a high standard of customer service.
• Leverage multiple technology platforms to manage student interactions, document activity, and support partner relationships.
• Maintain accurate and up-to-date student records, ensuring consistent documentation and follow-up.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed