Student Worker - HSB Summer Student Worker - Student Technology Support Technician

Baylor University•Waco, TX

1d•$11•Onsite

About The Position

The Student Technology Support Technician assists the HSB Technology Center staff with the installation, maintenance, and upgrade of technology in classrooms, conference rooms, and team rooms across the Foster campus. This role works with the Student Technology Project Coordinator to provide support for technology-related projects and also provides support and assistance for various other tasks, as assigned by the Technology Support Services Manager. The Technology Center seeks highly motivated individuals who are passionate about technology and demonstrate initiative in providing technology assistance. While prior technical support experience is not required, it is beneficial. Comprehensive training will be provided to ensure successful performance of all assigned duties. This position offers hands-on experience working with new instructional, collaborative, and audio-visual technologies installed throughout academic spaces.

Requirements

Must be a currently enrolled student in good academic standing.
Should have basic knowledge of computer hardware, operating systems, or audio-visual technology.
Should have good problem-solving, interpersonal, and communication skills.
Should be detail-focused, able to follow verbal and written instructions and follow-through on all assignments.
Should be able to multi-task, prioritize and manage time effectively.
Must be able to comply with university policies.
Must be able to lift and move equipment up to 30 pounds and work in confined spaces when needed.

Nice To Haves

Coursework in Business Administration, Communications, Computer Science, Information Systems, Engineering, Film & Digital Media, Media Management, Theatre Design and Technology, or related fields.
Familiarity with AV fundamentals (I/O’s, AV switchers, HDMI, USBC, wireless AV, etc.).
Previous experience providing customer or technical support.

Responsibilities

Assist the Student Technology Project Coordinator in the installation, configuration, and setup of instructional, collaborative and support technologies used in classrooms, conference rooms and team rooms.
Assist the Technology Support Services Manager with various duties as assigned.
Perform system testing and confirm functionality for various AV spaces, as directed.
Assist with troubleshooting a variety of classroom, conference room and team room technologies, ensuring proper functionality and minimal downtime.
Maintain accurate documentation of completed work, equipment installed and any issues that may arise.
Participate in required training sessions, assessments, and development activities to support key time-sensitive projects.

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