Student Worker Program Coordinator

Loyola Marymount University•Westchester, IL

About The Position

Reporting to the Director of Student Employment Services (SES), the Student Worker Program Coordinator provides strategic leadership and operational oversight for the Student Worker Program (SWP) - a university‑wide program that places and supports student workers across campus. The coordinator exercises independent judgment and decision‑making on matters of significance, including policy interpretation, compliance, and program standards; designs and improves processes that affect multiple departments; and supervises student staff and peer leaders (SWP Co-Generals). The role serves as the campus subject‑matter expert on SWP operations, Workday student‑employment workflows, and related compliance requirements, partnering with units such as Housing, Student Accounts, Payroll, HR/Provost Office, and participating academic/administrative departments. Position Specific Responsibilities/Accountabilities A. Lead the Student Worker Program (SWP) – 60% Own the SWP’s operating framework, setting program standards, eligibility criteria, and performance expectations. Interpret and apply policy; create and update operating procedures; and make independent decisions on exceptions, escalations, and matters impacting student status and departmental participation. Design, document, and refine workflows (recruitment, placement, performance, compliance). Lead cross‑functional improvement projects; measure outcomes with KPIs; and implement process changes without direct supervision. Lead the annual recruitment, evaluation, and selection of SWP participants; chair or staff selection committees; ensure equitable, transparent practices aligned with University policy. Maintain and improve systems that track eligibility (e.g., GPA, enrollment), hours expectations, workplace performance, and Crew job requirements. Analyze data, produce dashboards, and take action on trends; approve exceptions and escalate risk as appropriate. Provide high‑level advising and problem resolution for complex student or placement issues; coordinate interventions with campus partners; manage critical incidents using sound professional judgment. Select, train, schedule, and supervise SWP Co-Generals (peer leaders). Set expectations, coach, conduct performance evaluations, and recommend hiring/role changes and corrective action in consultation with the Director. Oversee the end‑to-end coordination and reconciliation of SWP housing and meal plan arrangements; ensure accurate billing, timely adjustments, and clear communication with Housing, Student Accounts, and Finance; authorize exceptions within delegated limits. Serve as primary administrative liaison to the SWP Advisory Board. Prepare and present program updates, student outcomes, and policy recommendations supporting program quality and mentorship alignment. Perform other related duties. B. Strengthen SES Operations & Campus Partner Engagement – 40% Serve as SES’s SME for student‑employment workflows in Workday. Author and maintain procedures and training for departments; resolve escalated issues; recommend configuration or process changes; and approve exceptions to ensure accuracy, timeliness, and compliance. Interpret and apply relevant policies (student employment standards, FLSA principles for student roles, privacy/records). Develop guidance for campus supervisors; monitor adherence and initiate corrective actions where warranted. Manage SWP operating budget components within delegated authority; review and approve program expenditures; forecast and reconcile in partnership with Finance; recommend resource allocations aligned with SES strategy. Design and deliver training, workshops, toolkits, and office hours that elevate supervisor capability and the student‑employee experience across campus. Lead SES events such as Student Employment Week, recognition programs, and informational sessions—setting objectives, timelines, budgets, and outcomes. Hire, onboard, supervise, and evaluate SES student staff; assign work; delegate authority; and ensure high‑quality, student‑centered service. Define data standards and reporting cadence; build dashboards and quarterly reports for SES leadership and partners; analyze trends to inform decisions and policy updates. Represent SES on committees and working groups; lead projects that advance student employment quality, equity, and operational effectiveness. Perform other related duties. Loyola Marymount University Expectations Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Requirements

Typically a Bachelor’s degree in Higher Education Administration, Human Resources, Business/Public Administration, Organization Development, Data/Analytics or a related field. A Master’s degree is preferred. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
Minimum 4 years of progressively responsible related program administration or HR/student employment experience in a complex, service‑oriented environment; higher education experience preferred.
Demonstrated experience supervising student or para‑professional staff, including hiring, training, scheduling, coaching, and performance evaluation.
Experience leading cross‑functional committees or change initiatives is preferred.
Experience administering or serving as an SME for HR/finance systems; Workday is strongly preferred.
Experience with student employment programs, student success initiatives, or work‑integrated learning models.
Proven ability to interpret policy, make independent decisions on matters of significance, and manage confidential and sensitive situations requiring discretion.
Strong analytical skills (data collection, dashboards, KPIs), process design, continuous improvement, and project management capabilities.
Excellent written, verbal, and presentation skills; ability to influence and collaborate across diverse stakeholder groups.
Microsoft 365 and collaboration tools; comfort with HR/finance platforms (e.g., Workday).
Commitment to equity, access, and belonging; skill in serving a diverse student and supervisor population with professionalism and cultural understanding.

Nice To Haves

Knowledge of FLSA principles as applied to student employment contexts; familiarity with privacy/records practices in higher education.
Certification or formal training in project management, process improvement, HR, or data analytics.
Evening/weekend work and occasional travel may be required for events, trainings, and peak operational periods. May serve as an on‑call resource during critical times (e.g., term transitions, program launches, incident response).
Position involves standard office functions and frequent collaboration across campus locations.

Responsibilities

Own the SWP’s operating framework, setting program standards, eligibility criteria, and performance expectations.
Interpret and apply policy; create and update operating procedures; and make independent decisions on exceptions, escalations, and matters impacting student status and departmental participation.
Design, document, and refine workflows (recruitment, placement, performance, compliance).
Lead cross‑functional improvement projects; measure outcomes with KPIs; and implement process changes without direct supervision.
Lead the annual recruitment, evaluation, and selection of SWP participants; chair or staff selection committees; ensure equitable, transparent practices aligned with University policy.
Maintain and improve systems that track eligibility (e.g., GPA, enrollment), hours expectations, workplace performance, and Crew job requirements.
Analyze data, produce dashboards, and take action on trends; approve exceptions and escalate risk as appropriate.
Provide high‑level advising and problem resolution for complex student or placement issues; coordinate interventions with campus partners; manage critical incidents using sound professional judgment.
Select, train, schedule, and supervise SWP Co-Generals (peer leaders).
Oversee the end‑to-end coordination and reconciliation of SWP housing and meal plan arrangements; ensure accurate billing, timely adjustments, and clear communication with Housing, Student Accounts, and Finance; authorize exceptions within delegated limits.
Serve as primary administrative liaison to the SWP Advisory Board.
Prepare and present program updates, student outcomes, and policy recommendations supporting program quality and mentorship alignment.
Serve as SES’s SME for student‑employment workflows in Workday.
Author and maintain procedures and training for departments; resolve escalated issues; recommend configuration or process changes; and approve exceptions to ensure accuracy, timeliness, and compliance.
Interpret and apply relevant policies (student employment standards, FLSA principles for student roles, privacy/records).
Develop guidance for campus supervisors; monitor adherence and initiate corrective actions where warranted.
Manage SWP operating budget components within delegated authority; review and approve program expenditures; forecast and reconcile in partnership with Finance; recommend resource allocations aligned with SES strategy.
Design and deliver training, workshops, toolkits, and office hours that elevate supervisor capability and the student‑employee experience across campus.
Lead SES events such as Student Employment Week, recognition programs, and informational sessions—setting objectives, timelines, budgets, and outcomes.
Hire, onboard, supervise, and evaluate SES student staff; assign work; delegate authority; and ensure high‑quality, student‑centered service.
Define data standards and reporting cadence; build dashboards and quarterly reports for SES leadership and partners; analyze trends to inform decisions and policy updates.
Represent SES on committees and working groups; lead projects that advance student employment quality, equity, and operational effectiveness.
Perform other related duties.