Subrogation Manager

Chesapeake Employers Insurance•Towson, MD

About The Position

Manages the operations of the Subrogation Department to support and achieve corporate goals and objectives. Duties and Responsibilities Manage and lead the operations and daily activities of the Subrogation Department Develop procedures and policies to enhance management of subrogation claims Provide leadership, direction, instruction, and supervision to ensure all corporate and departmental goals are met Analyze and recommend improvements to departmental workflows and processes to increase productivity and improve recovery results Develop policies and procedures to ensure the highest level of service is provided to all customers, both external and internal Ensure proper staffing of the Subrogation Department to meet business objectives Develop effective departmental organization through the selection, evaluation, and development of subordinates Develop and monitor performance standards for subordinates, including writing and administering timely, comprehensive performance appraisals Ensure execution of subrogation strategies, including reviewing potential files to assess recovery viability Provide monthly reports detailing Subrogation’s progress and maintain established subrogation recovery records Review and monitor departmental and individual performance results to goals; take corrective measures as authorized, escalating as needed Review and document recommendations for subrogated claims, including evaluation, negotiation, and settlement of claims exceeding staff authority levels Review and analyze reports to identify industry, business, and departmental trends, and developments in laws and regulations; present ideas for change management Serve as a technical resource and provide training, including design and development of training modules and materials related to subrogation for internal and external customers Manage relationships with vendors, subrogation attorneys, and experts to ensure service quality Perform other duties and responsibilities as required or requested

Requirements

Bachelor’s degree required
Minimum 8–10 years of advanced technical workers’ compensation and tort-specific expertise
Minimum 5–7 years of management experience
Insurance-related professional designation required (such as CSRP, AIC, CPCU)
Strong interpersonal and superior communication skills, both verbal and written
Ability to analyze and interpret documents for accuracy regarding technical, legal, and financial information
Ability to exercise discretion and independent judgment in matters of significance

Nice To Haves

Experience in strategic planning and budget management preferred
Bilingual skills preferred

Responsibilities

Manage and lead the operations and daily activities of the Subrogation Department
Develop procedures and policies to enhance management of subrogation claims
Provide leadership, direction, instruction, and supervision to ensure all corporate and departmental goals are met
Analyze and recommend improvements to departmental workflows and processes to increase productivity and improve recovery results
Develop policies and procedures to ensure the highest level of service is provided to all customers, both external and internal
Ensure proper staffing of the Subrogation Department to meet business objectives
Develop effective departmental organization through the selection, evaluation, and development of subordinates
Develop and monitor performance standards for subordinates, including writing and administering timely, comprehensive performance appraisals
Ensure execution of subrogation strategies, including reviewing potential files to assess recovery viability
Provide monthly reports detailing Subrogation’s progress and maintain established subrogation recovery records
Review and monitor departmental and individual performance results to goals; take corrective measures as authorized, escalating as needed
Review and document recommendations for subrogated claims, including evaluation, negotiation, and settlement of claims exceeding staff authority levels
Review and analyze reports to identify industry, business, and departmental trends, and developments in laws and regulations; present ideas for change management
Serve as a technical resource and provide training, including design and development of training modules and materials related to subrogation for internal and external customers
Manage relationships with vendors, subrogation attorneys, and experts to ensure service quality
Perform other duties and responsibilities as required or requested