Summer 2026 Grad Intern - Employee Success Global Operations Intern

Salesforce • Indianapolis, IN

2d

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Role Join the Employee Success (ES) Global Operations, Strategy and Operations team at Salesforce. We are dedicated to making HR operations more efficient, effective, and future-ready. We are seeking an intern to lead a critical project around Staffing & Capacity Modeling. You will help us determine the future of our workforce as AI and virtual agents take on high-volume tasks. This role is perfect for a graduate student who thrives at the intersection of Human Resources and Organizational Design.

Requirements

• Education: Currently enrolled in a Master’s degree program, graduating in May 2027.
• Quantitative Skills: Proven ability to conduct modeling exercises, manipulate large data sets, and derive logical conclusions from data.
• Communication: Ability to socialize technical data with non-technical stakeholders and leadership.
• Systems Knowledge: G Suite (Google Sheet and Slides)
• Strategic Mindset: Understanding of global HR practices and how organizational structures evolve with technology.

Nice To Haves

• Preferred fields: Human Resources, Organizational Design or MBA.

Responsibilities

• Capacity Modeling: Conduct sophisticated modeling exercises to predict staffing needs as virtual agents begin to handle and assist with employee cases.
• Data Visualization: Translate complex "rough exercise" outcomes into clear, visual data models that tell a story.
• Executive Socialization: Prepare and present your findings and recommended "headcount" numbers to ES leadership teams.
• Strategic Change Management: Sit in on the project’s change management and enablement tracks to understand how your data impacts real-world transitions for our global employees.
• Innovation: Stay at the forefront of how AI tools assist in maximizing content and service output.

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees