Summer Intern - IT Site Administrator

HARMAN International • Novi, MI

1d • $21 - $38 • Hybrid

About The Position

As an IT Site administrator, you will provide day-to-day end user technical support and guidance to ensure functionality and efficiency.

Requirements

• Experience in core End User services domain
• Knowledge of computer/ Laptops/ Printers/ peripheral troubleshooting
• Knowledge of Office applications, MS M365, security clients, patch management, etc.
• Experience and knowledge in various methodologies and models for end user services delivery.
• Must have sound troubleshooting knowledge of Operating systems (MS Windows 10 and 11, Linux, MAC OS)
• Strong communication skills, both verbal and written in English
• Must be currently enrolled in a related Bachelor's Degree program or higher at an accredited institution having completed your Sophomore year or later, taking at least one class in the semester/quarter before participation in the internship program, and returning to school for at least one semester upon completion of the internship program
• Must have a cumulative 3.0 GPA
• Be willing to work in a hybrid office in Novi, Michigan or remotely
• Able to provide your own housing and transportation to/from work.
• Must possess unrestricted work authorization.
• Successfully complete a background investigation and drug screen as a condition of employment
• Must provide full work availability from May 18, 2026 through August 7, 2026 and be able to work 40 hours per week

Nice To Haves

• Work well in team environments and be self-motivated/self-starting
• Strong listening skills and ability to innovate and brainstorm around business ideas and needs
• Flexibility to support migration issues on the go, without supervision, deal with ambiguity, results driven
• Able to derive results in an ambiguous setting and accomplish results in line with business needs.

Responsibilities

• Ensure desktop support internal processes and procedure are adhered to our standards
• Manage incidents/ service requests assigned until resolution/ execution
• Provide support to local and remote end users
• Handle end user escalation effectively and involve EUC Manager accordingly
• Route/assign tickets to appropriate support group if necessary, identifying and escalating high priority, high severity issues
• Update pending tickets with timely, precise and accurate information
• Following up with end users or support groups, if necessary, for closure of pending tickets
• Creating and uploading knowledge base articles
• Provide support to internal projects and ensure all assigned projects deliverables are completed
• Understanding on Microsoft (MS) Windows 10/11, Microsoft 365, IP addressing, DHCP, DNS, network cabling and patching
• Perform application support, mobile device support, PC imaging, and asset management
• Hands and feet support for Network, Security, Server (Windows and Linux), and Unified Communications towers
• Conference room checks and equipment support

Benefits

• Flexible work environment, allowing for hybrid work for positions/tasks that can be performed outside a HARMAN location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Access to HARMAN Campus Fitness Center and Cafeteria
• An inclusive and diverse work environment that fosters and encourages professional and personal development
• Benefits and perks may vary depending on the nature of your relationship with HARMAN, and may include paid sick leave and medical benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern