Supervisor Airport Operations

JetBlue Airways Corporation•Austin, TX

3d•Onsite

About The Position

The Supervisor Station Operations supervises the daily flight schedule within station operations by ensuring consistent communication between all crewmembers/crew leaders inside and outside of the Operations Center. This includes System Operations, Flight Crew, Inflight, Airports, Ground Operations, Maintenance, and business partners, where applicable. The Station Operations Supervisor is a leadership role which also coaches and mentors our Coordinators, ultimately contributing to the successful development of a growing team environment. The Station Operations Supervisor will also collaborate and closely partner with their Manager(s) in the execution of the operational strategy. The position requires quick thinking, strong interpersonal communication, and an in-depth knowledge of overall station operations.

Requirements

High School Diploma or General Education Development (GED) Diploma
At least eighteen (18) years old
Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience
Ability to work all shifts including weekends, holidays and irregular operations
Working knowledge of Microsoft Office suite software such as Word/Excel/PowerPoint
Strong verbal and written communication skills
Ability to multi-task and prioritize tasks
Ability to work under minimal supervision and in a team environment
Outstanding attention to detail
Highly organized and focused
Ability to learn new technology and operating systems
Where applicable, required to obtain and maintain United States Customs Clearance
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Available for overnight travel (10%)
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
For internal candidates, good standing in attendance performance and safety

Nice To Haves

Associate’s degree in a relevant field
One (1) year of leadership or Supervision experience, preferably in the Airline industry
Prior Operations Controller experience
Prior Operations experience
Proficiency in Sabre suite of products including Movement Control Plot, Interact, Gate Manager/Gate Planner
Specialized skills or education (including those garnered from military service) preferred where appropriate. These skills may include but are not limited to: aviation degrees; expertise in related areas such as Meteorology, Communications, Radios, or other skills essential to supporting an airport operation at a high level.

Responsibilities

Utilize Gate Management Systems (GMS) to formulate a gate plot, taking into account multiple considerations including but not limited to: fleet type, aircraft (AC) swaps, customer connections, minimum ground time, gate constraints, and tow considerations
Communicate crucial information (e.g. gate changes, aircraft swaps, maintenance issues, delays) to all operational departments/stakeholders including System Operations
Ensure timely completion of aircraft moves working closely with the Aircraft Ground Repositioning (AGR) team
Assist when necessary, in determining root cause for delays
Oversee the management and support of any irregular operations (IROP), or any station anomalies including safety/security, facility issues, metering, winter operations, emergency response, or tarmac holds
Monitor radio frequencies as needed
Set up international arrivals – coordinate with other airport agencies, e.g. U.S. Customs and Border Protection (CBP), Airport Authority, etc.
Ferry and charter coordination
Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives
Accountable to Operations Managers and/or General Manager for monitoring and safely executing daily flight activity
Supports and coaches operations crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive feedback
Directs and guides operations crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as business partners in order to ensure effective day-to-day collaboration and accountability
Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards, including escalating any non-compliance to leadership, and advising of any other escalated operational issues while monitoring events
Evaluates daily crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement by establishing clear performance expectations and accountability for crewmembers
Other duties as assigned, including special projects