Supervisor (Finance Services), Finance Operations
About The Position
About usNational Grid is hiring a supervisor (finance services) for our billing & collections department in Syracuse, NY. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating, and our expertise and track record put us in an unparalleled position to shape the sustainable future of our industry. To be successful, we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow ourselves and our business. Job Purpose The position will report to the Credit & Collections Manager of Reporting & Replevin, serving under the Director of Credit & Collections & Payment Processing. The successful candidate will oversee a group of Credit & Collections union representatives performing a variety of tasks, ensuring that operational performance metrics are attained, the union contract obligations are met, and that company policies and procedures are followed
Requirements
- A two- or four-year degree is preferred, or equivalent experience in a related field.
- Experience in credit & collections is strongly preferred.
- Demonstrated ability to motivate others.
- Demonstrated ability in strategic thinking and predictive analysis.
- Demonstrated ability to work independently.
- Demonstrated ability to adapt to change, including learning new software applications.
- Moderate to advanced knowledge of MS-Office (Outlook, Word, Excel, Access, and PowerPoint).
Responsibilities
- Manage the daily workflow of the group's operational processes.
- Monitor and evaluate the performance of team members to ensure alignment with organizational goals and standards.
- Collaborate with team members to set clear performance expectations and goals based on scorecard results.
- Manage and resolve escalations by coordinating cross-functional resources, communicating clear status updates to stakeholders, and driving follow-up process improvements to prevent recurrence.
- Monitor operational practices for compliance with regulations, laws, and company policies.
- Oversee revisions to operational policies and procedures.
- Work with other Revenue Cycle Management departments.
- Prepare reports in MS-Word, MS-Excel, and/or MS-PowerPoint.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
