Supervisor, Local Employee Experience
About The Position
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the foodservice industry, our legacy of innovation and hard work continues to drive us. From drive-thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet. We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements. We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement! Department OverviewWe are looking for a dynamic Supervisor, Local Experience, who will play a critical role in delivering localized HR support for Director level and below employees across the globalized corporate functions. This role ensures proximity to the business for tasks that cannot be met through employee self-services or scaled service channels. In addition to core support responsibilities, the LEX Supervisor will lead employee relations investigations, partnering with People Partners to ensure timely, thorough, and compliant resolution of workplace concerns. This role will report to the Sr Director- US Market People Partner.
Requirements
- Bachelor's degree in HR, Business or related field
- 3-5 years of experience in HR, employee relations or shared services
- Strong communication and stakeholder engagement skills
- Ability to navigate ambiguity and drive clarity in a dynamic, global environment
- Experience with employee relations and legal investigations
- Ability to successfully execute against multiple tasks and deadlines
- Demonstrated ability to create relationships and influence partners
- Adept at forging a collaborative approach and aligning team members/resources to achieve outcomes
- Familiarity with HR systems and data governance
- Experience supporting employee experience initiatives
- Experience with developing and delivering group presentations
- Ability to manage sensitive issues with discretion and professionalism
- Comfort with Word, PowerPoint and collaborative technologies; high Excel proficiency is required
Nice To Haves
- Experience in a HR Business Partner type role is preferred but not required
- Experience in supporting HRBP teams or shared services environments preferred
Responsibilities
- Provide direct HR support to Director and below employees across the globalized corporate functions
- Serve as the first point of contact for business-critical tasks not addressed through McDonald’s+Me or the Scaled Service contact center
- Ensure consistent, high-quality service delivery aligned with Global People strategy and tools
- Lead and manage employee relations investigations, including intake, documentation, analysis, and resolution
- Partner with the Workplace Investigation Team, Legal, and People Partners to ensure investigations are handled with integrity, confidentiality, and compliance
- Track trends and escalate systemic issues or risks to appropriate stakeholders
- Serves as the point of contact for ensuring all investigations are accurately entered into People Place, supporting seamless tracking and reporting by the WIT
- Maintain system permissions for “granted groups” and ensure secure access to employee data
- Use data insights to inform support strategies and identify opportunities for improvement
- Collaborate with People Partners to ensure seamless support across G6 and below levels and functions
- Escalate complex or strategic issues to People Partners, the Workplace Investigation Team or Legal as appropriate
- Participate in cross-functional initiatives to improve employee experience and operational efficiency
Benefits
- This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
