Supervisor, Office

Americold•Leesport, PA

About The Position

Primary Responsibility : Supervise employees and coordinate the day to day activities of a department or small facility. In addition, the Office Supervisor will respond to escalated inquiries, processing orders and complaints. What You’ll Do :

Requirements

HS diploma or equivalent
3+ years of related experience
Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines.
Ability to use Company Software, Microsoft Office Suite, Desktop computers and Photocopiers

Responsibilities

Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
Communicate work procedures and company policies to staff.
Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
Make recommendations to management concerning such issues as staffing decisions and procedural changes.
Monitor inventory levels and requisition or purchase supplies as needed.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Resolve customer complaints and answer customers' questions regarding policies and procedures.
Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.