Office Supervisor

Aston Carter•Appleton, WI

1d•$21 - $25•Onsite

About The Position

As an Office Supervisor, you will be responsible for opening the office, leading day-to-day operations, and ensuring returns are captured, quality-checked, and routed to our virtual network as needed. You will be the onsite face of the brand and a key link to regional leadership during peak season and beyond.

Requirements

Supervisory or office leadership experience (1-2+ years) in a fast-paced, customer-facing setting
Strong organization, communication, and problem-solving skills
Exposure to tax preparation preferred
PTIN eligibility is a plus
Comfortable guiding preparers on process and quality and liaising with regional leaders
Ability to flex to nights/weekends and extended hours during peak season

Nice To Haves

Exposure to tax preparation preferred
PTIN eligibility is a plus

Responsibilities

Run daily office operations including opening/closing, staffing, scheduling, client flow, and store readiness.
Ensure a clean, welcoming, and professional environment that drives client satisfaction and repeat business.
Lead and coach the team by supervising Tax Preparers and office staff, coordinating onboarding and training with Regional Ops leadership, and upholding company procedures.
Act as the primary in-office escalation point for client service and issue resolution, maintaining exceptional service standards and quick resolution of concerns.
Reinforce preparation accuracy, documentation standards, and adherence to federal/state/local rules and company policies.
Execute simple community and field marketing tactics to drive traffic during peak and off-peak windows.
Complete daily operational reports and coordinate routing of returns to virtual preparers when appropriate.