Supervisor Program Performance - Income Qualified

Independent Electricity System Operator

1d • Hybrid

About The Position

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are!

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come.

This is a unionized position that falls within the Demand Side Management Division in the Power System Development Business Unit.

The Supervisor, Program Performance - Income Qualified is responsible for all aspects of the design and delivery of Save on Energy’s  residential income qualified programs (i.e., the Energy Affordability Program) programs, including contract management and business relationships with applicable energy consumers, stakeholders, industry partners, and third-party delivery agents.

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.
This role is exciting because it offers end‑to‑end leadership of high‑impact residential energy efficiency programs that directly support Ontario’s power system and electricity consumers. The Supervisor, Program Performance combines strategic program design with hands‑on delivery, driving measurable energy and demand savings while working with a broad network of industry and community partners. It’s a unique opportunity to lead a talented team and shape the evolution of programs that make a real, system‑level difference.

Requirements

• Post-secondary degree or diploma in energy, business, environmental studies or a technical discipline is preferred; a post graduate degree is an asset.  Individuals without post-secondary education but with the prerequisite experience will be considered
• Knowledge of the North American electricity sector, with strong emphasis on Ontario’s electricity sector and energy conservation
• Demonstrating awareness and knowledge of political factors that can affect and influence the direction of conservation initiatives
• Excellent project management skills; ability to manage multiple priorities and meet deadlines as well as demonstrated experience building project business cases
• Dealing with customers (internal & external to the IESO) in a professional and service-focused environment.
• Requires experience to effectively deal with complex inquiries, as well as escalated and sensitive situations.
• Ability to anticipate issues and proactively manage problem and opportunities
• Strong communication skills (oral, written and presentation) at all levels within and external to the organization, including the IESO executive leadership team, government and stakeholder
• Experience in managing a high performance, specialized team and maintaining motivation and engagement over an extended period of time
• Excellent interpersonal skills and ability to develop working relationships with others both internal and external; demonstrated responsive professional attitude
• Self motivated; ability to work both independently with minimal supervision and as a team player and/or team leader
• Influence and negotiation skills; ability to persuade or influence others to adopt or accept a point of view or take a course of action
• Exceptional tolerance for ambiguity and change
• A period of over 10 years, and up to and including 12 years, is considered necessary to gain this experience.

Nice To Haves

• Professional Engineer, MBA, Master level engineering degree and other industry certifications such as CMVP or CEM, an asset

Responsibilities

• Team Leadership: Managing a specialized team of up to 6 represented staff, including developing, coaching, mentoring and continually improving team results; Demonstrating by example the values and culture of the IESO
• Strategic Thinking: Providing advice to senior leadership on IESO’s Save on Energy Business Prescriptive/Business Custom/Residential/Community programs, including opportunities for new and/or enhanced programs
• Accountability: Achieving program targets within established budgets for the IESO’s Save on Energy Business Prescriptive/Business Custom/Residential/Community programs by being responsible for the design, delivery, enhancement, business development, and support for these Business Prescriptive/Business Custom/Residential/Community programs; Working with appropriate teams to ensure the design objectives are reflected in marketing materials and that sufficient capability is built to support the achievement of objectives; Integrating market research and data analytics findings to enhance these CDM programs; Championing the culture of conservation internally (within the IESO) and externally (within Ontario) – this includes leading and/or supporting stakeholders sessions and IESO/partner working group meetings and managing expectations of stakeholders by keeping them informed of CDM issues/changes that may impact them
• Project Management: Managing processes, timelines, budgets, and staff to produce deliverables on schedule and within approved CDM budget, and ensuring adherence to IESO policies
• Problem Solving: Ensuring a risk-based focus is maintained to problem situations where conflict may arise
• Customer Focus: Managing relationships with consumers, stakeholders and industry partners to promote and enhance participation in the IESO’s Save on Energy Business Prescriptive/Business Custom/Residential/Community programs; Ensuring a customer focus in the design, administration, and delivery of these programs, leveraging market and customer feedback and working with relevant IESO teams and sector associations as applicable; Dealing with escalated customer and other counterparty inquiries
• Relationships: Developing and maintaining strong relationships with applicable electricity consumers, stakeholders, industry partners, and third-party delivery agents to ensure ratepayer value and to advance the culture of conservation in Ontario
• Coordination: Developing and maintaining strong internal relationships with peers and senior leaders across the IESO to ensure cost-effective and sustainable system reliability by fostering CDM in Ontario and further leveraging it as a resource to meet system and customer needs; Leading and/or overseeing staff who lead cross-functional teams for the same purpose
• Expert Advice: Providing advice to senior leadership on IESO’s Save on Energy Business Prescriptive/Business Custom/Residential/Community programs, including opportunities for new and/or enhanced programs Representing the IESO on internal and external cross-functional teams including relevant sector associations and government task forces to ensure positive outcomes for the IESO and Ontario; Ensuring adherence to IESO policies and procedures.
• Communication: Ensuring internal and external communications (written and verbal) are of high quality (e.g. appropriate and accurate technical details, clarity and delivery); Supporting discussions with IESO senior leaders; Drafting reports and presenting to senior leaders, Board of Directors, and government officials, as applicable
• Other duties as required.

Benefits

• Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
• Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
• Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
• A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
• Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree