Treasury Management and Wire Ops - Supervisor - Wire Operations

Golden 1 Credit Union • Sacramento, CA

3d

About The Position

Oversee and provide leadership to Wire Operations staff, ensuring accurate, efficient, and timely wire transfer processing. Uphold the development of team members through regular coaching, mentoring, and conducting 1:1 meetings. Partner with management in identifying opportunities to streamline processes, improve timeliness and accuracy, and enhance staff performance. Engage with members, branches, and department personnel to resolve escalated issues and ensure all deadlines are met. Monitor the Credit Union's cash liquidity through cash flow analysis, ensuring funds availability. Participate in projects and prepare statistical reports as needed by management. Maintain extensive knowledge of Federal Regulations governing Wire Transfer transactions, including Regulation E, Dodd-Frank, bank secrecy, and anti-money laundering laws. There are four objectives as a leader at Golden 1 Credit Union: Elevate to a High-Performing Team – Manage, develop, coach talent Own the Risk – Own the risk of the processes within role mandate Execute Flawless and Efficient Processes – Be the owner of the processes including all requirements, systems, execution outcomes, member experience, metrics, reporting and communication Cultivate Peer Relationships

Requirements

• Bachelor’s degree preferred or equivalent work experience.
• 5+ years of progressive experience within a financial institution, specifically within wire processing or back-office operational function.
• 3+ years of leadership experience or responsibility in supervisory roles and duties within a financial institution or a related field.
• 3+ year of experience with Reg Federal Reserve Bank, Bank Secrecy Act (BSA)/Anit-Money Laundering compliance, and general banking practices.
• Strong attention to detail and accuracy in handling financial transactions.
• Strong leadership.
• Good oral and written communication skills.
• Knowledge of the Federal Regulations that govern Wire Transfer transactions including, but not limited to, Regulation E Dodd Frank, bank secrecy and anti-money laundering laws.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Demonstrated ability to work well in a team-oriented environment.
• Excellent oral, written, and interpersonal communication skills.
• Professional member relations skills.
• Proficient computer skills and software experience.

Nice To Haves

• CWTP certification preferred but not required.

Responsibilities

• Lead a team of staff in meeting the credit union’s strategic goals by: Creating a motivational atmosphere that leads by coaching, training, counseling, monitoring and positive feedback/evaluations to team members. Maintaining an effective and open working environment, promoting teamwork and communication among team members. Communicate and interact with Manager and staff to develop, implement and monitor annual goals and objectives. Administering, processing and maintaining staff payroll, personnel reports and management analysis and summary reports. Overseeing all departmental job functions for compliance, timeliness and accuracy. Identifying, investigating and responding to and or resolve member/branch problems and complaints and report/escalate any potential issue that may affect system integrity or member satisfaction using established procedures. Approving department work and monitoring employee overtime. Ensuring all hardware and software is maintained in excellent working condition. Occasionally communicating to Senior Management items relating to product, services and industry trends as well as inquiries, follow up on escalated issues. Maintaining an excellent rapport with all departments and branches. Supporting other departments when requested to maintain a credit union goal.
• Maintain excellent knowledge of the Federal Regulations that govern Wire Transfer transactions including, but not limited to, Regulation E Dodd Frank, bank secrecy and anti-money laundering laws. Assisting with yearly budget process and monthly variance reporting. Monitoring and controlling the efficient use of supplies and equipment. Occasionally updating peers or superiors at meetings or in writing on Payment Services products and services. This may include traveling.
• Ensure quality service, products, security and staff needs by: Implementing and ensuring departmental compliance with established security for protecting member records and confidentiality. Providing monthly audit to Manager each month and bi-monthly updates of department. Audit and report general ledger variances to Manager prior to month end. Maintaining current knowledge in credit union policies and practices and communicate them effectively to staff. Research, analyze, identify alternatives and recommend improvements for operational efficiency. Update and maintain department procedures and manuals and communicate changes to appropriate personnel. Implement new products, services or programs as directed. Preparing employee performance evaluations and recommendations for employee merit and promotional increases as well as employee counseling and disciplinary actions. Hire staff.
• Maintain a thorough understanding of state and federal and credit card industry rules and regulations related to credit union compliance including bank secrecy and anti-money laundering laws. Conduct annual Wire risk assessments and assist with internal audits when required. Oversee departmental procedures, ensuring adherence to operational, security, and confidentiality standards.
• Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Lead and mentor staff to achieve the credit union’s strategic goals through coaching, training, and development. Foster a positive, open, and collaborative team environment that promotes communication, teamwork, and professional growth. Provide regular feedback and conduct evaluations, offering guidance and support to help team members grow and improve in their roles. Identify and address staff development needs and implement training programs to ensure the team’s ongoing success. Develop and implement individual performance plans, aligning them with department goals. Provide coaching, counseling, and disciplinary actions when needed, ensuring team performance and accountability.
• Administer and ensure that all rules and regulatory job functions related to wire processing are performed accurately, efficiently, and in compliance with all regulations, while ensuring that staff are properly trained to execute their duties: Administer and ensure that all rules and regulatory job functions related to wire processing are performed accurately, efficiently, and in compliance with all regulations, while ensuring that staff are properly trained to execute their duties: Proactively monitor wire transfers for potential fraud, suspicious activity, or irregularities, escalating concerns to management and compliance teams for further investigation. Oversee the end-to-end wire transfer process, including both domestic and international wires, ensuring all transactions are completed on time and adhere to operational standards. Train and supervise staff responsible for wire processing, equipping them with the necessary knowledge and skills to execute their roles accurately and effectively. Monitor wire queues for exceptions or pending transactions, promptly resolving issues to ensure timely completion of all wire transfers. Review and escalate OFAC hits to the BSA team for wire transactions, ensuring strict adherence to anti-money laundering (AML) and sanction screening regulations. Ensure all wire processing activities comply with relevant credit union policies, federal and state regulations, and internal security protocols to safeguard member information and assets. Conduct regular audits and reviews of wire transfer processes to ensure regulatory compliance, operational efficiency, and to mitigate potential risks.
• Perform USER system validations for new system releases and make necessary changes to procedures for staff, branches and departments. Prepare and test system enhancements, upgrades, validation requests to increase department efficiency/productivity.
• Participate on special projects as assigned. Develop, coordinate and implement all aspects of various highly complex system projects and act as a single point of contact for those projects. Select, direct, develop, follow-up and monitor the progress and activities of all project team members.
• Perform as Acting Manager when assigned. Assist other Operational departments as required. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations. Perform any other duties and or special requests assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager