Treasury Management and Wire Ops - Wire Operations Specialist

Golden 1 Talent Acquisition Team • Sacramento, CA

4d • $23 - $26

About The Position

As an experienced Wire Operations Specialist at Golden 1 Credit Union, your contribution will be crucial in advancing the organization’s vision, mission, and strategic objectives. This role requires advanced knowledge of wire processing operations, cross-training in multiple workflows, proven team collaboration, and a deep understanding of the complexities of related processes. This position’s primary responsibilities include supporting branch staff with wire entry and member inquiries and issues related to wire transfer activity, assisting Business Member Services with business member account concerns, monitoring wire queues for timely processing, careful review of all wire activity for accuracy, funds availability and fraud concerns, and providing wire transfer reports daily to management, Accounting, and other departments as required. In addition, diligently safeguard the members’ and credit union's best interests, ensuring prudent financial practices and strategic decision-making.
Lastly, in this role, you will be responsible for creating, reviewing, and updating procedural documents, answering procedural questions from department and frontline staff with professionalism, maintaining service levels, researching, and resolving audit quality control errors, and cross-training new and existing staff. You will also provide phone coverage for incoming calls, communicate, interact, investigate, and resolve member inquiries and collaborate with cross-functional teams.

Requirements

• EDUCATION: Associate of Arts degree in Business or Accounting/Finance is desired. A bachelor's degree in finance, accounting, business administration or a related field is preferred. Equivalent work experience may be substituted for college degree.
• EXPERIENCE: Three years’ prior experience in a financial or operational role with relevant expertise, preferably with wire transfer processing, business services and fraud detection experience, Senior/lead experience is a plus.
• KNOWLEDGE/SKILLS: Meticulous attention to detail and precision in managing financial transactions.
• Proven problem-solving skills.
• Good knowledge of Word/Excel, strong data entry skills, ten key, and numerical skills.
• Advanced proficiency in computer skills and extensive experience with various software applications.
• Strong communication skills to interact with internal/external business partners and financial institutions.
• Skilled in multi-tasking and time management, with the ability to prioritize tasks in a fast-paced environment.
• Ability to work independently and in a team-oriented environment.
• Excellent organizational abilities.
• Skilled oral and written communication, with strong interpersonal abilities.
• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range and strong hand-eye coordination essential for accurate reading, processing and daily balancing of wire transfer activity and related issues, along with corrected hearing within a normal range to manage extensive phone communications with internal and external contacts effectively.
• Overtime may be required to support branch staff or to complete assigned tasks.
• Must have sufficient manual dexterity to effectively operate an online computer terminal, adding machine, personal computer, facsimile machine, and telephone, as well as the mobility to alternate between sitting and moving throughout the workday.

Nice To Haves

• Senior/lead experience is a plus.

Responsibilities

• Efficient Processing and Documentation: Exhibit exceptional attention to detail in reviewing and processing consumer and business incoming and outgoing wire activity and Golden 1 Corporate wires, ensuring that all critical deadlines are met, and that end of day balance reporting is timely and accurate. Monitor investment fund account and complete drawdown requests or fundings as applicable.
• Regulatory Compliance: Stay informed and maintain a comprehensive understanding of state and federal laws and regulations that govern credit union compliance and wire transfer transactions, including bank secrecy and anti-money laundering laws appropriate to the position - includes, but is not limited to, Reg J, Reg E Dodd Frank, bank secrecy and anti-money laundering laws appropriate to the position. Assist with monitoring compliance for established internal audit policies and procedures.
• Inquiry and Issue Resolution: Proactively identify, investigate, and take full ownership of resolving complex inquiries, issues, discrepancies, or complaints with professionalism and diplomacy. Promptly escalate any concerns that may impact system integrity, fraud detection, or member satisfaction, ensuring timely and effective resolution. Report member complaints per Credit Union policies and procedures. Assist GL Wire Clearing Account Reconciler in identifying and clearing exceptions and prepare journal entries as needed.
• Record-Keeping: Maintain organized and detailed records of all interactions, transactions, communications related to workflows; review and update workflow procedures and prepare statistical information to Management.
• Communication: Strong written and verbal and effective communication skills with internal staff/external financial institutions/agencies and members, demonstrating soft/active listening skills, empathy, and professionalism.
• Training and Professional Growth: Stay abreast with credit union and departmental training by actively engaging in knowledge-building sessions. Pursue self-directed development, cross-training opportunities to elevate expertise in workflow responsibilities. Participate in credit union professional development programs to enhance career progression. Embrace additional responsibilities as assigned, including supporting system validation efforts and contributing to broader departmental initiatives.
• Digital expectation: Identify and propose process optimization, with a digital innovation focus, to enhance the operational performance. Support implementation of digitally focused projects, which include participating in testing new solutions.
• Engagement participation: Foster a positive, inclusive work environment that inspires others through words and actions; motivate other employees by embracing and practicing Golden 1’s mission, vison, and core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level