Supervisor

DTSV•Alexandria, VA

13d•Remote

About The Position

This is a remote position. However, candidates must reside within approximately a one hour commute of Alexandria, VA. Telework is subject to change based on customer needs/ requirements. The supervisor is responsible for overseeing daily operations, ensuring staff performance meets contract requirements, and maintaining consistent quality and productivity standards. This role provides leadership, guidance, and technical support to team members while ensuring all work aligns with USPTO policies, procedures, and performance expectations. Manage a production workforce of approximately 20 employees. Maintain oversight of personnel, communications, and reporting. Assist the Team Lead/Trainer in training and ensuring staff are properly prepared for assigned tasks, including support of ongoing training initiatives and skill development. Assist the Quality Inspectors by performing ANSI-based sampling to verify output accuracy and deliver immediate quality feedback to staff. Serve as part of the Special Review Team to handle difficult, complex, or exception cases/applications. Provide subject-matter expertise and conduct additional case reviews, including complex tables, formula-heavy specifications, or multi-part representative figures. Oversee daily workforce and workload management, ensuring attendance, productivity, quality, and adherence to code of conduct and performance standards. Coach and counsel staff and administer progressive disciplinary process as needed, adhering to proper documentation requirements. Perform production tasks as workload may require. Other tasks as assigned.

Requirements

U.S. citizenship
Bachelor’s degree preferred
10 years of related experience is preferred
Previous patent application processing experience highly desirable
Ability to communicate both in writing and orally in English
Strong attention to detail
Strong computer skills including proficiency with Microsoft Office and/or similar applications/tools
Ability to successfully complete corporate background investigations, including credit and criminal checks
Ability to successfully complete government background investigation to obtain/maintain a public trust/clearance approval
Work is performed in an office setting.
The role requires periods of standing, walking, and sitting, as well as the ability to communicate in person and by telephone.
Regular use of a computer is required throughout the workday.

Nice To Haves

Previous patent application processing experience highly desirable

Responsibilities

Overseeing daily operations
Ensuring staff performance meets contract requirements
Maintaining consistent quality and productivity standards
Providing leadership, guidance, and technical support to team members
Ensuring all work aligns with USPTO policies, procedures, and performance expectations
Managing a production workforce of approximately 20 employees
Maintaining oversight of personnel, communications, and reporting
Assisting the Team Lead/Trainer in training and ensuring staff are properly prepared for assigned tasks, including support of ongoing training initiatives and skill development
Assisting the Quality Inspectors by performing ANSI-based sampling to verify output accuracy and deliver immediate quality feedback to staff
Serving as part of the Special Review Team to handle difficult, complex, or exception cases/applications
Providing subject-matter expertise and conduct additional case reviews, including complex tables, formula-heavy specifications, or multi-part representative figures
Overseeing daily workforce and workload management, ensuring attendance, productivity, quality, and adherence to code of conduct and performance standards
Coaching and counseling staff and administer progressive disciplinary process as needed, adhering to proper documentation requirements
Performing production tasks as workload may require
Other tasks as assigned