Support Associate
About The Position
Join the Team That’s Shaping the Future of Online Car Auctions Cars & Bids is the fastest-growing online auction platform for modern enthusiast cars, created by automotive journalist Doug DeMuro. Since launching in 2020, we’ve hosted over 33,000 auctions, sold more than $740 million in vehicles, and built a loyal community of buyers and sellers. We’re not just a marketplace — we’re a passionate, fast-moving team redefining how people buy and sell cars online. We’re now hiring a Support Associate to join our growing team. You’ll work alongside our existing client support team and team of auction managers to deliver an exceptional experience to all users who require support, whether via phone, email, or chat. You will serve as the front line of inbound support, and will set the bar for exceptional support at Cars & Bids. This is a dynamic, customer-facing role that blends automotive knowledge, communication skills, and a genuine love of helping others. If you’re obsessed with cars, thrive in fast-paced environments, and know how to deliver exceptional customer support via phone and written mediums, we want to hear from you.
Requirements
- A deep passion for enthusiast cars and the automotive world
- Strong knowledge of vehicle sales and the enthusiast space
- Experience providing high-touch customer support in fast-paced settings, ideally at startups, marketplaces, or online platforms
- A professional customer-facing demeanor and the ability to quickly communicate with clarity, succinctness, and precision
- Excellent written and verbal communication skills
- Strong attention to detail and exceptional organizational habits
- Familiarity with Google Workspace (Docs, Sheets, etc.)
- A collaborative mindset and experience working cross-functionally
- Adaptability, energy, and enthusiasm for startup-style environments
Nice To Haves
- An eye for process improvement and a desire to make things better
Responsibilities
- Respond to inbound queries, and help users navigate next steps – whether by addressing their questions or by connecting them with the appropriate team member
- Deliver an exceptional experience to all users
- Provide tailored recommendations and resources to ensure a class-leading experience
- Deliver exceptional support via phone, chat, and email
- Collaborate across teams to continuously improve our platform, tools, and internal processes
Benefits
- The chance to make a real impact at a fast-growing company
- A team of fellow car lovers who take pride in their work
- A say in shaping the future of our product and customer experience
- True remote flexibility, competitive compensation, equity, and room to grow
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
