Support Specialist Customer Service I

Arkansas Blue Cross Blue Shield • Hot Springs, AR

1d

About The Position

Customer Service Support Specialist answers the telephone switchboard and greets customers in a retail environment. Incumbent also assists the regional office team with administrative support function serving internal/external customers and prospective customers.

Requirements

• High school diploma or equivalent.
• Minimum one (1) year customer service experience dealing with customers via telephone and in-person.
• Experience performing supportive functions in a customer-oriented environment.
• Proficient in general computer operations with knowledge of Microsoft Outlook, Word and Excel
• Skills • Active Listening • Conflict Resolution • Decision Making • External Collaboration • Interpersonal Communication • Logical Thinking • Oral Communications • Performing Administrative Activities • Personal Computer (PC) Software • Personal Organization • Problem Sensitivity • Process Information • Punctuality • Researching • Sound Judgment • Written Communication
• Valid driver’s license with acceptable driving record.
• This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained.
• This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Responsibilities

• Administrative Support: Provides administrative support, which includes but not limited to handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet and hospitality area.
• Customer Service: Assists customers with basic inquiries and needs, such as but not limited to processing payments, taking messages, and directing calls. Logs service inquiries documenting information relevant to the contact. Schedules sales and service appointments for retail team members. Conducts initial research of service inquiries and forwards for appropriate handling.
• Makes deliveries to postal services. Valid driver’s license with acceptable driving record.
• Performs other duties as assigned.

Benefits

• Tuition reimbursement.
• Club Blue, a free, onsite gym to encourage exercise.
• Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating.
• Incentives for wellness education and exercise

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED