Support Specialist

Aston Carter • Costa Mesa, CA

4d • $25 - $27 • Onsite

About The Position

We are looking for a dedicated Support Specialist to coordinate investigations and resolve information system issues. The role requires conducting research to understand and resolve technology problems, communicating updates to affected users, and following up after issues are resolved. You will use help desk tracking software to recommend improvements for user systems and initiate onboarding procedures for new users. Ensuring quick and effective response times to resolve requests is crucial. The role also involves coordinating referrals to appropriate personnel for repairs, training, services, or software issues, and collaborating with a third-party company for cybersecurity issues.

Requirements

• Customer service and support.
• Help desk and technical support.
• Administrative skills.
• Proficiency in Microsoft Office and Microsoft Excel.
• Software troubleshooting.
• 2-3 years of technical or help desk support experience.
• Familiarity with ticketing systems.

Nice To Haves

• ERP systems knowledge is a plus.
• ITAR compliance knowledge.

Responsibilities

• Coordinate investigations to resolve information system issues.
• Conduct research to understand and resolve technology problems.
• Communicate updates to users affected by problems.
• Follow up with users after problems have been resolved.
• Utilize help desk tracking software for recommendations and improvements.
• Initiate onboarding procedures for new users into the system.
• Ensure quick and effective response times to resolve requests.
• Coordinate referrals to technical, professional, or service personnel.
• Work with third-party companies for cybersecurity issues.
• Troubleshoot office services.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed