Support Team Lead - Enterprise & Data

Valsoft Corporation

2d•Remote

About The Position

KidKare is the industry leader in software solutions that power the Child and Adult Care Food Program (CACFP), supporting over 85,000 sponsors, centers, and family childcare providers across the country. Our platform drives critical nutrition, compliance, and reimbursement workflows, helping providers focus on caring for children while we handle the operational complexity behind the scenes. We are seeking a Support Team Lead, Enterprise & Data to deliver exceptional white-glove service while building a high-performing, AI-enabled support function. This is a player-coach role for someone who thrives in complex problem-solving, works confidently in SQL, and understands how to leverage AI and modern tooling to increase investigative precision and speed. You will lead from the front, own complex escalations, partner closely with Engineering, and help define what next-generation enterprise support looks like at KidKare.

Requirements

3-5+ years of experience in SaaS Support, Technical Support, Implementation, or a customer-facing technical role
1-3+ years of leadership, mentoring, or team development experience
Advanced SQL proficiency including joins, subqueries, grouping, aggregation, and data validation workflows
Demonstrated proficiency using AI tools to improve professional output and investigative speed
Ability to prompt and critically evaluate AI-generated responses, including recognizing inaccuracies
Comfort working with logs, workflows, and reviewing code snippets to confirm defects
Strong analytical reasoning, pattern recognition, and systems thinking ability
Executive-level written and verbal communication skills
Experience building scalable playbooks and operational processes