Enterprise Research Team Lead

Wolters Kluwer•New York, NY

About The Position

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here. What We Offer: The Senior Solution Consultant role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits. What You'll be Doing: The Team Lead assists in the oversight of a team of research professionals to fulfill all orders for our large-scale and complex business license research projects for our enterprise level clients, including Law Firm segment clients, along with the fulfillment of large-scale and complex research orders. Work before this team will consist of, but not be limited to, corporate transactional change events such as change of ownership, mergers & acquisitions, entity conversions, name change, officer change, and re-domestication. Our Locations: Contact Wolters Kluwer | Wolters Kluwer

Responsibilities

Leads large-scale, complex research transactions for our enterprise level direct clients, Law Firm segment clients, and partnership accounts.
Establishes process maps for team products that facilitates quality controls, adherence to our client workflows, and yields reliable, consistent results for our clients
Assists the Sales Team with pricing and scoping Enterprise Research projects.
Provides vertical reporting to leadership regarding the status of team projects via project briefings as merited
Develops methodologies to increase efficiency, which is demonstrated by increases to order outputs
Assembles timelines for project escalations and serves as an escalation point of contact
Provides project completion and timeliness controls through metrics tracking to ensure projection milestone achievement
Partners with the Knowledge Specialist Team to centralize research stemming from teamwork product
Synergizes with other Business License teams when teamwork product will convert to other services
Provides substantive review of department work product for quality control
Seeks new ways to improve department deliverables, products, and workflows
Proposes and develops technology solutions to propel workflow efficiencies
Assists with the hiring, training and development of new and existing team members to ensure added growth and advancement within the team.
Assists with balancing workload and order volume across the team to ensure that all deadlines are met
Serves as the primary fulfillment team member of Law Firm segment research and assessment
Delegates work appropriately to support volume increases within the Law Firm Segment
Assists with the creation of new workflows and SOPs for the fulfillment of research and assessment work for our Law Firm clients
Helps train a team of research professionals capable of supporting the Law Firm segment work
Reviews Law Firm Team work product to ensure conformance to established standards for accuracy and milestones achievement
Ensures protocols are established to ensure rapid response times (X hours) to all law firm client related inquiries
Helps to monitor Law Firm Team KPIs and outputs
Assist with quality control monitoring and solicitation and review of customer feedback
Supports the successful transition of research/assessment to the MAM team for our Law Firm clients and continues to stay engaged until the project completes, including but not limited to: Participation on client calls throughout the initial filing cycle, Continued engagement on all email correspondence/distros to assist as needed post research completion, Successful handoff of the project ensuring that all client data/fact patterns are shared with the Account Manager/Filers