Surgery Coordinator - Outpatient Otolaryngology clinic

Texas Children's Medical Center•Houston, TX

1d•Onsite

About The Position

We are searching for a Surgery Coordinator with our Outpatient Otolaryngology clinic at the West Campus - someone who works well with others in a fast-paced setting. In this position, you will perform surgery scheduling for multiple subspecialty surgical services as well as assist in the coordination of providers schedules in order to effectively manage patient care, while providing excellent customer care in the clinical setting. Think you’ve got what it takes?

Requirements

High school diploma or GED
3 years healthcare experience (medical assistant, front desk specialist, administrative assistant) required

Nice To Haves

Prior work in a specialty clinic environment preferred

Responsibilities

Schedules ancillary appointments, diagnostic tests and follow up appointments per provider orders/requisitions
Schedules follow up appointments for post-operative patients
Establishes and maintains an efficient system for filing and retrieval of documents on a weekly basis and in a timely manner
Ensures that all necessary patient forms are provided and filled out for their surgery
Refers all patients with insurance or funding concerns to the financial counselor or prior-authorization department
Advises the patient/parent of insurance responsibilities, such as the need to obtain primary care physician referrals if insurance requires them.
Refers in-depth financial questions to the appropriate staff
Creates, changes and coordinates provider master surgery schedules/templates for new and existing providers
Responds to customer questions with prompt information and /or service related to appointment status, wait time, or unanticipated problems while being culturally sensitive
Coordinates communications including phone calls, pages, faxes, etc. in a friendly, professional, and timely manner.
Assists the patient, when requested, in the completion of forms or other requested documents.