Switchboard Operator - 2nd Shift

The Ohio State University

5d

About The Position

Serves as the primary contact person for all of OSUMC healthcare network which functions as a centralized information hub within the medical center. This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day. This position involves screening for patient information; overhead and digital paging; public address announcements; answering, communicating and documenting emergent calls; handles after hours answering service calls; database and on call schedule maintenance; help desk for pager issues; weekend on call rotations; trains new staff; other duties as assigned.

Responsible for superior front line customer service while processing internal and external calls through an integrated computer telephony system. This role involves multi-tasking within multiple computer applications and the ability to think critically in a fast passed always on environment. Having the ability to quickly gather critical information and electronically communicate to the correct emergent team is vital to this role. A welcoming attitude to quickly learn and adapt to ongoing changes in technology is essential. Our operators take pride in caring for our patients, whether its processing patient inquires during the day or handling after hours calls and paging the on-call providers in the evenings.

Requirements

• Must be available to work Monday - Friday, 3 pm to 11 pm and every other weekend
• High School graduate or GED certificate required with competent computer and data entry skills
• Experience in healthcare and or call center setting with multi-line phone skills preferred

Responsibilities

• Serves as the primary contact person for all of OSUMC healthcare network
• Answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day
• Screening for patient information
• Overhead and digital paging
• Public address announcements
• Answering, communicating and documenting emergent calls
• Handles after hours answering service calls
• Database and on call schedule maintenance
• Help desk for pager issues
• Weekend on call rotations
• Trains new staff
• Other duties as assigned
• Processing internal and external calls through an integrated computer telephony system
• Quickly gather critical information and electronically communicate to the correct emergent team

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED