System Software Support Engineer

Makino•Mason, OH

5d•Onsite

About The Position

The System Software Support Engineer plays a critical role in supporting Makino’s advanced automation solutions. In this position, you will be responsible for the configuration, installation, maintenance, and support of Makino’s PC-based MMC cell controller software and integrated automation systems. This role is ideal for someone who enjoys working with complex automated manufacturing environments, troubleshooting software and hardware systems, and collaborating with customers and internal teams to deliver high-performance automation solutions.

Requirements

Experience working with Makino products or similar CNC machining systems
Familiarity with Fanuc CNC controls
Strong understanding of Microsoft Windows operating systems
Knowledge of TCP/IP networking and RS232 communication protocols
Strong software and hardware troubleshooting skills
Ability to manage projects and tasks with limited supervision
Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)
Ability to collaborate across multiple departments including sales, engineering, and service
Associate’s degree in an engineering discipline or equivalent technical experience required

Nice To Haves

Experience with SQL
Programming knowledge in Visual Basic, HTML, C, or .NET
Bachelor’s degree in engineering preferred
Experience with horizontal CNC machining centers and automated manufacturing systems is highly desirable

Responsibilities

Configure, install, and support Makino-developed cell controller software and Windows-based computing hardware at customer sites.
Provide technical support to diagnose and resolve automation system and cell controller issues, both onsite and remotely.
Analyze complex automated production systems and identify opportunities for improvements and optimization.
Perform testing and debugging of new and updated software releases prior to and after field deployment.
Support sales engineers, regional managers, and distributors by assisting with customer questions and system demonstrations.
Develop and maintain system configuration and installation documentation following Makino MAP procedures.
Deliver software training to customers and internal teams both in-house and at customer facilities.
Provide pre-installation customer support, including leading meetings to review system capabilities and align system configuration with customer requirements.