Software Support Engineer

Floowi

1d•Remote

About The Position

This role focuses on resolving technical issues, fixing bugs, and ensuring the quality and reliability of a software platform used by financial professionals. The position involves working across both backend and frontend systems to investigate problems, implement fixes, and validate new feature releases. It also includes proactive monitoring to detect issues early and supporting customer onboarding and implementations. The role collaborates closely with engineering and support teams to improve system stability and prevent recurring issues.

Requirements

2+ years of experience working with Python and Django for backend development and debugging
2+ years of experience with JavaScript and React for frontend debugging and issue resolution
Strong proficiency using browser debugging tools such as Chrome DevTools
Experience investigating bugs using logs, error tracking tools, and root cause analysis methods
Ability to monitor systems using dashboards, alerts, and logs to proactively detect issues
Experience with SQL and data analysis for troubleshooting and reporting
Familiarity with staging and production environments, including testing and release validation processes
Experience documenting technical issues, resolutions, and processes clearly

Responsibilities

Investigate and resolve customer-reported and proactively detected bugs across backend and frontend systems, identifying root causes and implementing fixes
Monitor dashboards, logs, and alert systems to detect issues early and perform proactive health checks across critical workflows
Validate new feature releases in staging and production environments, identifying errors and ensuring quality before and after deployment
Support technical onboarding and implementation for new customers, including data validation, integrations, and issue resolution
Document root causes, resolutions, and recurring issues while contributing to knowledge bases, playbooks, and internal documentation