Systems Administrator II
About The Position
Maintain and troubleshoot enterprise level products and services, including hardware (servers) firmware, and software for both on-premise and MED365 Cloud/Tenant environments. Triage, troubleshoot, and resolve issues involving server patches and configurations, software issues, and scheduled maintenance events. Utilize Information Assurance tools to validate proper installation and function of deployed security patches and solutions. Modify, create, and configure Active Directory (AD) User Accounts; recover and restore AD objects. Support mobile computing and end user devices to include resetting and configuring devices. Identify and troubleshoot EM issues related to patches and servers. Troubleshoot and resolve DAR issues. Additionally, manage cloud/tenant environments with a focus on ensuring secure access and resource allocation, and perform Azure account management tasks, including creating and configuring Azure AD users, managing access permissions, and monitoring cloud resource usage and performance. Provide Site Administrator support and Enterprise monitoring for Group Policy Objects (GPO), initial troubleshooting of GPOs, adding Security Groups to group policies. Perform system administration tasks on Enterprise server, extend scheduled lockout condition, initiate data recovery operations, and unlock machines as Install, administer, and perform password management for Enterprise software. Remotely access government equipment. If unable to resolve an issue, escalate to Enterprise Operations (Tier 3). Provide the de-escalation path back to the MTF or lower tier. Monitor on-premise enterprise assets via SCOM, Quest Suite of Tools, and other related applications. Ensure core services are maintained at normal production levels with no unplanned service interruptions. Create and distribute Unscheduled Downtime Report (UDR), SITREPs, After Action Reports (AAR), Information Papers and EXSUM documents for critical service outages and/or unplanned interruptions. Document and update incident(s) (via Ticketing System) with information relevant to the incident and/or outage for both on-premise and MED365 Cloud/Tenant environments. Perform system administrator duties within the DHA's MED365 eDiscovery in supporting data collection, preservation, processing, review, and production for litigation, investigations, and audits. Perform system administrator duties within the DHA’s MED365 eDiscovery in supporting the purging or preservation of data related to spillage, leakage, phishing, or investigations. All other duties as assigned.
Requirements
- BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution
- 2+ years of relevant experience
- Active Secret (or above) Clearance
- CompTIA A+ or Network+
- Microsoft 365 Certified: Fundamentals or Microsoft Certified: Azure Fundamentals
Responsibilities
- Maintain and troubleshoot enterprise level products and services, including hardware (servers) firmware, and software for both on-premise and MED365 Cloud/Tenant environments.
- Triage, troubleshoot, and resolve issues involving server patches and configurations, software issues, and scheduled maintenance events.
- Utilize Information Assurance tools to validate proper installation and function of deployed security patches and solutions.
- Modify, create, and configure Active Directory (AD) User Accounts; recover and restore AD objects.
- Support mobile computing and end user devices to include resetting and configuring devices.
- Identify and troubleshoot EM issues related to patches and servers.
- Troubleshoot and resolve DAR issues.
- Manage cloud/tenant environments with a focus on ensuring secure access and resource allocation, and perform Azure account management tasks, including creating and configuring Azure AD users, managing access permissions, and monitoring cloud resource usage and performance.
- Provide Site Administrator support and Enterprise monitoring for Group Policy Objects (GPO), initial troubleshooting of GPOs, adding Security Groups to group policies.
- Perform system administration tasks on Enterprise server, extend scheduled lockout condition, initiate data recovery operations, and unlock machines as Install, administer, and perform password management for Enterprise software.
- Remotely access government equipment.
- If unable to resolve an issue, escalate to Enterprise Operations (Tier 3).
- Provide the de-escalation path back to the MTF or lower tier.
- Monitor on-premise enterprise assets via SCOM, Quest Suite of Tools, and other related applications.
- Ensure core services are maintained at normal production levels with no unplanned service interruptions.
- Create and distribute Unscheduled Downtime Report (UDR), SITREPs, After Action Reports (AAR), Information Papers and EXSUM documents for critical service outages and/or unplanned interruptions.
- Document and update incident(s) (via Ticketing System) with information relevant to the incident and/or outage for both on-premise and MED365 Cloud/Tenant environments.
- Perform system administrator duties within the DHA's MED365 eDiscovery in supporting data collection, preservation, processing, review, and production for litigation, investigations, and audits.
- Perform system administrator duties within the DHA’s MED365 eDiscovery in supporting the purging or preservation of data related to spillage, leakage, phishing, or investigations.
- All other duties as assigned.
Benefits
- PTO including paid parental, military, and bereavement leave
- Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
- Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
- Life Insurance, STD/LTD term disability coverage, with employer paid premiums
- 401 (k) plan with a match that is 100% vested after you complete two years of service
- FSA/DFSA/HSA flexible benefit plans
- Annual Tuition & Professional Development Reimbursement benefit
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
