Systems Engineer 2 (Non-Sales)

Palo Alto Networks•Austin, TX

13d•Remote

About The Position

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Your Impact Develop pre-defined, partner-led offerings based on PANW next-gen security platforms, including but not limited to service descriptions, end-customer use cases, technology capabilities mapping, support models, delivery flows, runbooks, and troubleshooting guides. Recommend advisory, implementation, and/or managed offers and best practices curated to the requirements provided by and/or interpreted from the partner, as well as based on subject matter expertise. Assist Business Development with vetting of partner technical capabilities, both prior to offer development and ahead of offer launch. Provide technical enablement and support for relevant partner personnel (ex., pre-sales support, delivery, operations, professional services, and/or consulting personas) as a trusted advisor through partner-specific webinars, workshops, and ongoing discussions, as well as product-specific on-demand and instructor-led training. Create and influence technical documentation, including but not limited to offer development processes, technical offer collateral, internal systems flows, reference architectures, and learnings for future enhancements. Facilitate and manage environments for labs, demos, partner training, and technology showcases, in support of partner offerings. Maintain, Optimize, and Refine our partner offerings through their lifecycle with new capabilities while ensuring efficient and consistent consumption by partners and end-customers Champion internal enhancements that benefit partner offers based on key learnings and partner feedback in collaboration with Business Development to ensure broader business goal alignment, including product innovations, new reference architecture models, process/systems optimization, and technical program benefits. Collaborate with internal technical partners and support them as a subject matter expert on technical partner offers, including but not limited to Domain Consultants, Developer Relations, Product Management & Engineering, Professional Services, Customer Success, and other internal SMEs Responsible for discussing and highlighting product alignment with partner requirements and differentiation. Architect solutions that will help our partners strengthen and simplify their security posture. Help our customers build and develop further their services around Cortex products.

Requirements

3+ years of experience selling, demonstrating, installing and/or troubleshooting cloud security products.
Working with both hardware and cloud-based security platforms will be beneficial.
Experience with Security Operations Center technologies such as SIEM, SOAR, XDR/EDR and related components with cloud security a plus.
Proven experience developing, managing, and/or supporting technical offers with SP, MSSP, and/or GSI partners.
Technical documentation experience preferred
Experience and understanding of cybersecurity and the latest market trends are encouraged, as is directional familiarity with and/or certification in Palo Alto Networks technologies.
Experience & good understanding of API’s, orchestration tools, scripting, etc. will be an added advantage.
Good understanding of Unix/Linux and Windows operating systems.
Proficiency with G-Suite preferred.
Bachelor of Science degree or higher and/or relevant industry certifications (e.g., CCSP, CCSK) preferred.
Highly driven and collaborative individual with a self-motivated, solution-based mindset and a strong sense of urgency around execution while building trusted relationships.
Strong internal and external interpersonal skills, both written and verbal, as well as adaptability in fast-paced and dynamic situations, while influencing decision-making.
Passion for continuous education as well as collaborative knowledge sharing with partners and peers
Travel of at least 25% within the designated region and subject to travel policy

Nice To Haves

Experience with Artificial Intelligence (AI) and Machine Learning (ML) in the context of enterprise security, including but not limited to: Threat detection and prediction Automated security response Security analytics and reporting AI-driven security tools and platforms

Responsibilities

Develop pre-defined, partner-led offerings based on PANW next-gen security platforms, including but not limited to service descriptions, end-customer use cases, technology capabilities mapping, support models, delivery flows, runbooks, and troubleshooting guides.
Recommend advisory, implementation, and/or managed offers and best practices curated to the requirements provided by and/or interpreted from the partner, as well as based on subject matter expertise.
Assist Business Development with vetting of partner technical capabilities, both prior to offer development and ahead of offer launch.
Provide technical enablement and support for relevant partner personnel (ex., pre-sales support, delivery, operations, professional services, and/or consulting personas) as a trusted advisor through partner-specific webinars, workshops, and ongoing discussions, as well as product-specific on-demand and instructor-led training.
Create and influence technical documentation, including but not limited to offer development processes, technical offer collateral, internal systems flows, reference architectures, and learnings for future enhancements.
Facilitate and manage environments for labs, demos, partner training, and technology showcases, in support of partner offerings.
Maintain, Optimize, and Refine our partner offerings through their lifecycle with new capabilities while ensuring efficient and consistent consumption by partners and end-customers
Champion internal enhancements that benefit partner offers based on key learnings and partner feedback in collaboration with Business Development to ensure broader business goal alignment, including product innovations, new reference architecture models, process/systems optimization, and technical program benefits.
Collaborate with internal technical partners and support them as a subject matter expert on technical partner offers, including but not limited to Domain Consultants, Developer Relations, Product Management & Engineering, Professional Services, Customer Success, and other internal SMEs
Responsible for discussing and highlighting product alignment with partner requirements and differentiation.
Architect solutions that will help our partners strengthen and simplify their security posture.
Help our customers build and develop further their services around Cortex products.