Systems of Care Director - South Central

Syndax Pharmaceuticals•Houston, TX

4d•$250,000 - $270,000•Remote

About The Position

The Systems of Care Director (SCD) will serve as a critical member of the Customer Engagement Team and will have an exciting opportunity within Syndax’s Systems of Care organization as we prepare for additional indications and future product launches. The Systems of Care Director (SCD) is charged with embedding Syndax within some of the most influential healthcare systems across the United States. The Syndax SCD role is best described as a hybrid Thought Leader Liaison (TLL)/Regional Marketer (RM) and Precision Medicine Executive. Syndax SCDs are responsible for system wide initiatives, serve as extensions of the brand team for regional “Insights mining”, and KOL management. The Systems of Care Director must possess a high level of clinical and customer knowledge. They must have experience with both field and headquarters protocols/procedures. Additionally, they should have experience engaging healthcare professionals to build educational platforms that inform the execution of current and future brand/disease-state strategies. The SCD will work closely with national and regional Hematology/Oncology Key Opinion Leaders (KOLs) to ensure Syndax’s cross-functional commercial strategy is understood and resourced appropriately. In addition to Customer Engagement and Commercial Learning & Development personnel, the SCD will work in close collaboration with field and home office-based stakeholders in Marketing, Commercial Operations & Analytics, Market Access & Trade, Medical Science/Affairs, and Legal & Compliance, among others. Behaviors that are critical for success in this role are collaboration, communication, planning, relationship building, and the ability to execute tactical initiatives and provide timely feedback. SCDs will report to the National Senior Director, Systems of Care.

Requirements

BA/BS or healthcare equivalent degree required.
Minimum 8+ years of previous pharmaceutical, biotech, and/or medical experience with a strong knowledge of the pharmaceutical marketplace and deep understanding of industry and broader trends in the healthcare landscape.
Minimum of 5+ years as a Thought Leader Liaison or Regional Marketer with combined experience in specialty and/or rare disease (Hematology/Oncology preferred).
Proven ability to access and influence C/D-Suite level customers.
Collaborative and organizationally savvy team player with a history of success in a matrixed setting.
Strong negotiation, partnering, and influencing skills; demonstrated ability to effectively manage business relationships with external strategic partners.
Prior experience working in large accounts and/or hospitals required. Expert at navigating complexities and removing barriers to advance corporate objectives in service of patients, caregivers, and HCPs.
Successful product launch experience required.
Technologically savvy and committed to leveraging data and advanced analytics daily to drive business results.
Ability to travel on a frequent overnight basis, with occasional weekend travel, depending on business needs.
Must possess a valid driver’s license and have reliable access to a personal vehicle for travel as required by the role.

Nice To Haves

Prior pharma/biotech start-up experience preferred.

Responsibilities

Work closely with multiple Syndax stakeholders inside and outside the commercial organization to ensure strategic alignment and execution of key strategies/tactics to advance overall business objectives.
Partner with external HCP stakeholders at key healthcare systems across the US to ensure seamless access/availability to Syndax treatments post-FDA approval.
Identify, profile, cultivate and maintain long-term relationships with KOLs within the Hematology/Oncology community.
Plan and execute KOL engagements and executive encounters at local, regional, and national conferences; POAs; field visits, and other venues in a compliant manner.
Identify and prioritize novel programming, venues, etc. where Syndax should invest to advance overall business objectives.
Develop and foster an environment where the overall patient, caregiver, and HCP customer experience are prioritized.
Become embedded in target healthcare systems by differentiating themselves from competitors through delivering consistent value.
Adapt quickly to needs/adjustments necessitated by launch preparations and contribute to supporting both corporate and field-based colleagues in navigating a dynamic and evolving market to achieve and exceed expected results in a complex specialty environment.
Partner cross-functionally with internal stakeholders to execute / pull-through business plans and serve as a critical member of the Customer Engagement team.
Develop and maintain all account/contact details within CRM.
Ensure budgets and schedules meet corporate requirements.
Incorporate all appropriate regulatory and legal compliance into daily activities and business practices.