Talent Acquisition & Training Manager

BROKEN SOUND CLUB•Boca Raton, FL

2d•Onsite

About The Position

The Talent Acquisition & Training Manager plays a key role in supporting the Club’s mission of delivering exceptional member and guest experiences by attracting, developing, and retaining top talent. This position oversees full-cycle recruitment, onboarding, and training programs that promote service excellence, compliance, and professional growth across all departments of the Club. Talent Acquisition Lead recruitment efforts for all positions, including year-round and seasonal roles, ensuring staffing levels meet operational needs. Partner with department heads to forecast hiring needs and create targeted recruitment strategies. Build and maintain partnerships with hospitality schools, local colleges, and international staffing agencies to support seasonal and internship programs. Manage the full recruitment cycle: job postings, applicant screening, interviews, reference checks, and offers. Oversee onboarding and orientation to ensure new hires are effectively integrated into the Club’s culture and service standards. Maintain and update job descriptions and organizational charts as needed. Training & Development Develop, coordinate, and deliver training programs focused on hospitality excellence, leadership, and compliance. Facilitate new hire orientation and ensure all employees receive consistent service and safety training. Collaborate with department leaders to identify ongoing training needs and ensure completion of required certifications (e.g., food safety, CPR, harassment prevention). Monitor and evaluate training effectiveness, using feedback to enhance program quality. Maintain accurate training and development records. Employee Engagement & Retention Partner with the HR Director to support initiatives that enhance employee satisfaction and retention. Assist with employee recognition programs, engagement surveys, and performance reviews. Conduct exit interviews and provide recommendations for improving employee retention. Support management teams in developing internal talent and succession planning strategies.

Requirements

Bachelor’s degree in Human Resources, Hospitality Management, or related field preferred.
3–5 years of experience in talent acquisition, training, or HR within a hospitality or country club environment.
Strong knowledge of employment law, recruitment practices, and training methodologies.
Excellent interpersonal and communication skills with the ability to engage employees at all levels.
Proficiency in HRIS systems (e.g., Paycom, ADP) and Microsoft Office Suite.
Demonstrated ability to plan, organize, and execute multiple priorities in a fast-paced environment.
Passion for hospitality and commitment to delivering exceptional member service.
Approachable, professional, and team-oriented demeanor.
Strong presentation, facilitation, and relationship-building skills.
Self-motivated with a proactive approach to problem-solving.

Responsibilities

Lead recruitment efforts for all positions, including year-round and seasonal roles, ensuring staffing levels meet operational needs.
Partner with department heads to forecast hiring needs and create targeted recruitment strategies.
Build and maintain partnerships with hospitality schools, local colleges, and international staffing agencies to support seasonal and internship programs.
Manage the full recruitment cycle: job postings, applicant screening, interviews, reference checks, and offers.
Oversee onboarding and orientation to ensure new hires are effectively integrated into the Club’s culture and service standards.
Maintain and update job descriptions and organizational charts as needed.
Develop, coordinate, and deliver training programs focused on hospitality excellence, leadership, and compliance.
Facilitate new hire orientation and ensure all employees receive consistent service and safety training.
Collaborate with department leaders to identify ongoing training needs and ensure completion of required certifications (e.g., food safety, CPR, harassment prevention).
Monitor and evaluate training effectiveness, using feedback to enhance program quality.
Maintain accurate training and development records.
Partner with the HR Director to support initiatives that enhance employee satisfaction and retention.
Assist with employee recognition programs, engagement surveys, and performance reviews.
Conduct exit interviews and provide recommendations for improving employee retention.
Support management teams in developing internal talent and succession planning strategies.