Team Lead, Reference Data

Intercontinental Exchange Holdings, Inc.•Jacksonville, FL

About The Position

ICE Data Services, Inc., a subsidiary of Intercontinental Exchange, Inc., is looking for a Team Leader, Contributor Relations, to join our Reference Data Operations business. The Contributor Relations Team is primarily focused on global fixed income data procurement for various data operations teams supporting the fixed income reference data business. This team is pivotal to the data maintenance process and supports a variety of market trusted products and services. As Team Leader, you will lead a team responsible for communicating with various fixed income market participants to procure fixed income terms and conditions data for securities issued across the globe and for content associated with both the primary and secondary markets. This role is working team leader position, and you will be expected to also help to manage the various queues of work. You and your team will be responsible for handling a variety of data inquiries to procure data in a timely, accurate, and complete manner.

Requirements

Bachelor’s degree or equivalent experience required; advanced degree preferred.
3+ years’ corporate level experience
Solid understanding of fixed income markets

Responsibilities

Lead a team of 5, located in New York City and Jacksonville, Florida. Working with the Director, create and ensure the team adheres to productivity metrics. Create monthly productivity reports that provide insights into how each team member is performing against their goals and provide them real time feedback throughout the year.
Mentor and provide subject matter expertise to the more junior members of the team on more complex queries within their field of expertise.
Improve accuracy and timeliness metrics by analyzing challenges and requests for erroneous patterns and identifying process improvements for the team.
Conduct root cause analysis for large scale client inquiries to determine causation and work with the wider RDO group to develop solutions.
Assist in the planning and coordinating of work assignments for the team (e.g. bulk challenges/projects) determining priorities.
Work with teams to facilitate sessions on policies and procedures needed to support new content.
Create requirement documents as needed to support new content/attributes.
Collaborate with the different groups to assist with client inquiries pertaining to coverage.
Identify and implement process improvements for the team that are large in scope and complex in nature.
Make sound subjective decisions when interpreting legal and financial information by utilizing subject matter expertise to infer, deduce and ultimately draw the right conclusions.