Tech 3 - Product Support

Wichita Public Schools•Wichita, KS

About The Position

The Product Support Technician 3 is directly responsible to the Assistant Supervisor of Product Support and accountable to the Supervisor of Computer Systems Support for programming tasks required for district's computers.

Requirements

A High School Education or GED equivalent is required
A minimum of one year WPS experience or a related field required
Strong leadership, troubleshooting, and teamwork skills as well as an extensive knowledge of computer hardware, software, networking and other technology applications (including maintenance and repair of various kinds of computer hardware and an understanding of a variety of software packages) are vital
Willingness to learn about technology and an aptitude to support technology which may include: Installing and configuring software, basic network administration, basic understanding of Desktop and Network Operating Systems, basic hardware and software troubleshooting and diagnostics (narrow down the problem and process of elimination)
Ability to research, evaluate and make recommendations regarding instructional technology
Strong people and communication skills
Well organized with good time management skills
Ability and willingness to share technical knowledge and train all levels of users to provide on-going staff/student training opportunities
Displays a significant degree of professionalism and confidentiality
Ability to conform to proper standards of professional dress and appearance
Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them
Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues
Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service
In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave
Any deviation from assigned hours must have prior approval from the employee's supervisor or building administrator
All employees are required to report to work dressed in a manner that reflects a positive image of USD 259 and is appropriate for their position

Nice To Haves

Bachelor's degree in Management Information Systems or computer Information Systems and network certification or substantial training with a solid knowledge and experience of local area and wide area networks is preferred

Responsibilities

Works on several phases of programming with only general directions
Gathers data for analysis of problem areas
Prepares test data for testing and debugging programs and analyzes test results
Prepares required documentation or modified documentation for each project assigned in accordance with established sectional standards
Reviews all projects with the Assistant Supervisor of Product Support before placing into production
Provides a contact point within Data Processing Department to log problems and assist in restoration of service when time allows and/or directed by workload
Possesses knowledge of all phases of work required and is available to work different hours, be on call, and/or carry a pager when directed by workload
Assists with training of the Product Support PC Software Trainee
Assists in the definition of pertinent specifications, information requirements, and operational needs of the project
Works on major new system application areas
Performs additional duties as assigned by the Assistant Supervisor of Product Support and the Supervisor of Computer Systems Support.