Tech Services Assoc I - (Entry-Level / IT Support /Troubleshooting) Onsite

GEICO • Tampa, FL

1d • Onsite

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Position Overview: GEICO is seeking a highly motivated Tech Services Associate II to join our Technical Field Engineering team. This role provides on-site technical support and maintenance across our regional offices, ensuring seamless IT operations. The ideal candidate will be proactive and have a strong technical background with expertise in hardware, software, networking, automation, and AV systems support. This is an on-site role that requires full-time presence. You will play a pivotal part in GEICO’s transformation from a traditional IT model to a tech-driven organization with a focus on engineering excellence. Onsite 5 days a week - (8:30am - 5:00pm) - Tampa, FL office Possible Travel to other locations

Requirements

• Bachelor's degree in information technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience).
• Strong analytical skills with problem solving ability
• Excellent problem-solving and customer facing skills
• Ability to lift and transport IT equipment (40-50 lbs.).
• Proven ability to operate in high pressure situations handling multiple competing priorities
• Willing to work in a fast-paced environment where travel might be required

Nice To Haves

• CompTIA A+, Net+, Sec+, Microsoft AZ-800, CCNA, Apple Certified Support Professional (ACSP) certification
• Experience with: Microsoft Active Directory
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Microsoft SharePoint
• Microsoft Autopilot
• Microsoft Intune
• PowerShell scripting
• Zscaler

Responsibilities

• Diagnose and resolve technical issues related to hardware, software, network, VIOP and AV systems.
• Understand core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP)
• Provide direct technical support to associates both in person and remotely.
• Install, configure, and maintain IT infrastructure and equipment.
• Monitor system performance and implement corrective actions when necessary.
• Ensure compliance with security, backup, and redundancy strategies.
• Engage with IT personnel for issue resolution.
• Ability to provide on-call support for high severity incidents
• Windows Server and Backup solutions
• Hands-on support for technical projects such as office relocations, infrastructure upgrades, and technology rollouts.
• Support project completion within scope and timelines.
• Meet deadline expectations.
• Provide detailed notes on technical issues & projects.
• Stay updated on the latest technology trends in field engineering.
• Identify and implement process improvements, automation, and new technologies to enhance service delivery.

Benefits

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level