Universal Music Group 2026 Summer Internship Program: Tech Support (Onsite: CA & NY)
About The Position
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. On this team, our intern will support employees by providing professional and timely support for a wide range of technology, software and conference systems globally. Provide support by troubleshooting and resolving hardware for software issues Inventory of IT equipment and assistance with eWaste reporting. Tech Support either in person or over the various communication channels UMGTech uses to assist its clients Building Mac/PC's for use along with repairing broken/infected/mis aligned machines Android/iOS mobility support Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. For more information, please click on the following links. E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish We are Universal Music Group, the world’s leading music company. We are the home for music’s greatest artists, innovators and entrepreneurs.
Requirements
- Currently enrolled at an accredited two or four-year college/university in the United States, pursuing an undergraduate, graduate and/or law degree
- Graduating between Spring 2026 - Fall 2028
- Have access to housing and transportation within the designated city (We do not offer housing or transportation accommodations)
- Legally authorized to work in the United States and will not require sponsorship for employment visa status, now or in the future (e.g., H1-B, OPT, etc.)
- Commit to 20 - 40 hours per week (based on individual business area)
- Technical problem solving and troubleshooting skills across a wide range of technology
- Knowledge of Windows 10 and Microsoft Office Suite of products
- Understand standard AV technology and tools
- Familiarity with installing and supporting various third-party software
- Work continuously on a task until completion (or escalating to another group where appropriate)
- Manage multiple cases with changing priorities
- Basic PC/Mac troubleshooting skills, Microsoft office suite, Chatgpt, Zoom AI, Adobe creative suite, no programming assistance needed
Responsibilities
- support employees by providing professional and timely support for a wide range of technology, software and conference systems globally
- troubleshooting and resolving hardware for software issues
- Inventory of IT equipment and assistance with eWaste reporting
- Tech Support either in person or over the various communication channels UMGTech uses to assist its clients
- Building Mac/PC's for use along with repairing broken/infected/mis aligned machines
- Android/iOS mobility support
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
