Technical Account Director

Adobe • Austin, TX

1d

About The Position

The Technical Account Director (TAD) at Adobe offers an opportunity to be at the forefront of customer success and technical strategy. You will play a pivotal role in enabling our largest customers to increase their investment in Adobe’s Digital Experience Solutions. What You Will Do: Lead Ultimate Success engagements as the technical executive point of contact throughout the solution usage lifecycle. Provide strategic mentorship and support the technical strategy with Adobe Solutions to drive value. Assess and mitigate strategic customer technical risks and opportunities. Ensure clear communication with customers and maintain governance with internal/external executive teams. Drive alignment and reporting on engagement status and outcomes. Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution. Drive achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem. Coordinate with all technical partners to influence delivery achievements across multi-solution engagements. Collaborate with Adobe's internal teams/third-party partners to support customer success. Lead a matrixed services team involving multiple project teams. Develop effective relationships with customer partners and drive strategic technical recommendations within customers' environments. Lead architectural and design discussions to ensure optimized solutions.

Requirements

• Bachelor's Degree in related subject area of the technical industry. Equivalent experience will be considered.
• 10-15 year proven experience in a senior consultative, customer support, customer success or a related role in marketing technology.
• Strong customer facing skills, executive presence and presentation skills.
• Ability to collaborate multiple teams throughout Adobe and client side VPs/CMOs/CXOs.
• Proven track record leading customer facing meetings, workshops, and reviews.
• Strong conflict-resolution skills to drive closure to customer concerns and open technical issues.
• Maintain strong ability to prioritize work against client goals.
• Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment.
• Drive resolution across a broad set of issues with including technical, architecture, business process, and partnerships.
• Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations.
• Experience and familiarity with Adobe digital experience products (AEM/AEP/CJA/AJO etc.).
• Up to 25% travel required.

Responsibilities

• Lead Ultimate Success engagements as the technical executive point of contact throughout the solution usage lifecycle.
• Provide strategic mentorship and support the technical strategy with Adobe Solutions to drive value.
• Assess and mitigate strategic customer technical risks and opportunities.
• Ensure clear communication with customers and maintain governance with internal/external executive teams.
• Drive alignment and reporting on engagement status and outcomes.
• Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.
• Drive achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.
• Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.
• Collaborate with Adobe's internal teams/third-party partners to support customer success.
• Lead a matrixed services team involving multiple project teams.
• Develop effective relationships with customer partners and drive strategic technical recommendations within customers' environments.
• Lead architectural and design discussions to ensure optimized solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director