Technical Account Manager, Success Advisory - San Francisco, New York or Toronto

Pigment • Bethel, NY

1d • $140,000 - $160,000

About The Position

As part of the Success Advisory team, you’ll work closely with our strategic clients to help them optimize their Pigment experience. A product champion with both strong technical abilities and client-facing acumen, you’ll deliver exceptional service to demonstrate the full value of the Pigment platform.

Requirements

• 6 years of experience as a Solution Architect or a similar technical, client-facing role
• Comfort and confidence in client-facing interactions, whether with client administrators or C-Suite executives-Strong EPM modeling experience

Nice To Haves

• Ability to quickly identify a technical challenge and communicate solutions to clients
• Proven ability to lead multiple projects with internal & external stakeholders
• Experience with finance processes or other use cases (such as supply chain, SPM, Workforce)
• Experience in data analysis, data flows & connections (SQL, API)

Responsibilities

• Align with our Customer Success teams to build strategies that consider clients’ roadmap and challenges
• Be the trusted advisor to our most strategic clients regarding technical topics, ranging from performance best practices to Pigment multidimensionality concepts
• Run audits on our clients’ workspaces
• Enrich and maintain our Success Plan offering to uphold industry standards of excellence
• Collaborate with Product & R&D to identify areas of opportunity for product enhancements

Benefits

• Competitive compensation package: $140,000 - $160,000 (NYC & SF)
• Stock options to ensure you have a stake in Pigment's growth
• Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
• We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
• Trust and flexible working hours
• Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and soon San Francisco
• High-end equipment (based on stock/availability) to do your work in the best conditions
• Employer-sponsored 401(k), enabling you to prepare for retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed