LN Venues, Technical Advisor-VAST- PT

Live Nation Entertainment

1d • Remote

About The Position

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? You are the go-to resource for your expert knowledge of specific systems. Your uniquely high attention to detail allows you to identify system behavior and patterns that many others overlook. You engineer clever solutions and processes to overcome technical limitations within systems. You obsess over standardization and uniformity across an enterprise system while supporting the inevitable exceptions to the ideal standard. You create documentation that needs little introduction because it’s intuitive and straightforward to a broad audience. While you’re proficient at working independently, you habitually communicate updates to your team about your work product and project statuses without needing to be prompted. You are comfortable with public speaking and leading cross-training presentations about your systems of expertise. Ideally, you’ve worked before with fast-paced tech change management in the enterprise entertainment, sports, or hospitality industries. THE ROLE The immediate scope of this role requires point-of-sale expertise, supporting system consolidation to 1-2 enterprise solutions across our Live Nation Venues. The contractor must seamlessly transition into the role to assist in database buildout and designing complementary solutions to enable large-scale systems administration. Knowledge of the Live Nation business will gradually develop with time, but sophisticated product expertise is required of the contractor from day one. The contractor will work closely with a handful of experienced LN systems administrators and analysts who support current systems. The contractor will author documentation for change management, test system capabilities, design tools and processes that streamline enterprise POS administration, perform routine data cleanup and high-volume input, and cross-train internal colleagues and end-user operators. The contractor’s unique expertise should support the development of custom tools outside of the larger team’s routine responsibilities. While this is not a direct end user support role, the team may occasionally require that the contractor is available for consultation after conventional business hours due to most concerts occurring in evening and weekend hours. Travel within the US is possible, although not the immediate focus of this remote-based contractor role. While point-of-sale systems remain the focus of the role, demonstrating cross-functional proficiency may translate to Live Nation IT’s broader portfolio of supported systems.

Requirements

• Elite expertise of point-of-sale and payments systems (Square, Simphony, Shift4, etc.)
• Outstanding attention to detail for identifying patterns and curating obscure system data
• Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables
• Diligence in troubleshooting complex problems with little information to reach resolution
• Familiarity with multi-location enterprises and unifying different data sources
• Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
• Exceptional professionalism through written and verbal communications
• Positive, team-first attitude and consistent interest for the subject matter
• Willingness to travel up to 30%, possibly skewed seasonally

Nice To Haves

• A technology/analytics credential from an accredited university will help, but is not required

Responsibilities

• Input new application data: menu items, employee credentials, reporting objects, etc.
• Cleanse historical datapoints to align with new system structures and standards
• Maintain established SKU-based data structures for enterprise-level reports
• Gather requirements and manage timelines to integrate applications for venues
• Document system policies, procedures, and architecture for cross-functional training
• Diagnose root cause and exposure to the enterprise as new system issues arise
• Establish processes to administer complex systems with improved accuracy and efficiency
• Provide cross-functional subject matter expertise and support for new venue IT initiatives
• Track development requests to close gaps in business requirements and system features

Benefits

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed