Technical Analyst Associate - Hybrid
About The Position
At TriZetto Provider Solutions, we aim to simplify the business of healthcare. By combining intuitive products and customer-focused services with in-depth industry knowledge, we provide complete revenue cycle management services to empower our clients to succeed. Fueled by Cognizant, our collective expertise and global reach allows for endless possibilities to work with our clients to transform healthcare. We like to think that our products and services act as the heartbeat of our clients’ practices, and our company-wide promise to have a Heart for Service will serve as the underlying force that allows our clients’ businesses to thrive through dedicated customer service. We believe when you put your heart into what you do, anything is possible.
Requirements
- Minimum of two years' related experience. Experience in customer service and/or help desk preferred. Healthcare industry experience is a plus.
- Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people
Nice To Haves
- Healthcare industry experience is a plus.
Responsibilities
- Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships.
- Successful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities.
- Troubleshooting, testing, and resolving reported production support or data issues.
- Maintaining internal and external customer-reported questions, problems, and resolutions following issue management procedures.
- Managing a workload of technical support issues on a timely basis and providing status to external users and internal staff according to the SLA (service level agreement).
- Ability to work in a fast-paced, self-directed, and team environment as well as excellent problem-solving, organizational skills, and professionalism.
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
