Technical Analyst

Saint Barnabas Medical Center • New York, NY

1d

About The Position

End-User Support: Provide rapid-response support via tickets, phone, and
in-person for hardware, software, and connectivity issues.

Onboarding/Offboarding: Provision hardware, manage SaaS licenses (O365), AD
maintenance.

Documentation: Create and maintain "How-To" guides for employees to encourage
self-service resolution.

Hardware Management: Troubleshoot and repair end user hardware, printers, VoIP
phones, and conference room AV gear, etc.

Network Maintenance: Assist in monitoring local networks (LAN/WAN), and wireless
access points

Security & Compliance: Run security patches, manage antivirus software, and
ensure all endpoints meet company compliance standards.

Project Support: Work alongside Technicians on assigned projects, cloud
transitions, and office hardware refreshes.

Requirements

• Degree in IT, Computer Science, or equivalent
• 2 or more years of experience in a similar role
• Expert-level knowledge of Windows 10/11, macOS, iOS, iPadOS, and more
• Experience administering Microsoft 365 (Azure AD/Entra ID)
• Understanding of TCP/IP, DNS, DHCP, and VLANs.
• Familiarity with Intune and Meraki MDM solutions, and Zendesk ticketing system.
• Ability to open/rebuild hardware for RAM/SSD upgrades or troubleshoot a non-functioning workstation.

Nice To Haves

• CompTIA A+
• Network+
• MS are a plus

Responsibilities

• Provide rapid-response support via tickets, phone, and in-person for hardware, software, and connectivity issues
• Provision hardware, manage SaaS licenses (O365), AD maintenance
• Create and maintain "How-To" guides for employees to encourage self-service resolution
• Troubleshoot and repair end user hardware, printers, VoIP phones, and conference room AV gear, etc
• Assist in monitoring local networks (LAN/WAN), and wireless access points
• Run security patches, manage antivirus software, and ensure all endpoints meet company compliance standards
• Work alongside Technicians on assigned projects, cloud transitions, and office hardware refreshes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees