TECHNICAL BUSINESS ANALYST

GLOBAL HOLDINGS TULSA LLC•Tempe, AZ

8d•$90,000 - $110,000•Hybrid

About The Position

We are seeking a Technical Business Analyst to support the continued growth of Prime CRM, a scalable SaaS platform serving enterprise financial services clients. This role sits at the intersection of customer engagement, product management, and engineering delivery. The ideal candidate will serve as a customer-facing technical partner while also acting as Product Owner for engineering teams, ensuring that customer needs translate into clear technical requirements, well-prioritized backlog items, and successful product delivery. You will work with customers, product, architects, and development teams to define requirements, prioritize initiatives, and drive execution from concept through release. This role is ideal for someone who is technically fluent, customer-focused, and highly organized, with the ability to manage both client communication and Agile product execution. Technical business analysts often act as the bridge between business stakeholders and development teams, translating business needs into structured requirements and prioritizing product work to deliver value.

Requirements

5+ years of experience as a Technical Business Analyst, Technical Product Owner, or similar role
Strong experience working in Agile/Scrum software development environments
Advanced experience with Jira and Confluence
Strong SQL skills and understanding of relational database structures
Solid understanding of modern web application architecture (Database - API - UI)
Experience translating business needs into technical stories and development tasks
Strong collaboration skills working with engineering teams, architects, QA, and product leadership
Ability to break down complex technical systems into clear deliverables

Nice To Haves

Experience working in FinTech, Banking, or regulated industries
Familiarity with REST APIs and integration patterns
Exposure to Azure/AWS or other cloud-based development platforms
Understanding of CI/CD pipelines and Agile DevOps practices

Responsibilities

Customer Engagement & Technical Account Partnership Serve as a customer-facing technical liaison for Prime CRM clients, translating business needs into technical solutions
Partner with product and engineering teams to ensure client priorities are understood, scoped, and delivered effectively
Lead technical discovery sessions with customers to understand workflows, integrations, and operational requirements
Communicate feature capabilities, technical and development approach with tradeoff, and delivery timelines to clients
Product Ownership & Requirements Management Act as Product Owner for development pods, prioritize backlog and sprint scope
Translate business requirements into clear user stories, technical requirements, and acceptance criteria
Create well-structured Jira tickets with technical context for development teams
Prioritize backlog items based on customer impact, effort, and feasibility
Work closely with architects and engineers to ensure solutions align with system architecture and platform scalability
Technical Analysis & Solution Definition Analyze and document UI, API, and database layers to build end-to-end solutions
Document technical flows, integrations, and system dependencies
Collaborate with engineering teams to evaluate technical approaches, performance considerations, and trade-offs
Assist in defining integration requirements, APIs, and data models for 3rd systems
Use SQL to run basic analysis and monitor key products and operational KPIs
Delivery Management & Agile Execution Participate in Agile ceremonies including backlog grooming, sprint planning, standups, and retrospectives
Ensure requirements are well-defined and development-ready for sprint execution
Partner with QA to support UAT validation, defect triage, and release readiness
Track feature progress and remove blockers to maintain delivery momentum
Coordinate release validation and post-deployment verification