Technical Lead

Client Server Software Solutions•Arlington, VA

6d•Hybrid

About The Position

Constellation West is an award-winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances. CWest strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference!

Requirements

Favorable Tier-1 investigation (immediate NBIS T1 suitability eligibility) - U.S. CITIZENSHIP REQUIRED per GOV requirements
4-year degree in STEM, or substantial equivalent recent specialized experience in lieu
Ability to work hybrid/onsite as needed in Alexandria, VA
Minimum fifteen (15) years of IT experience (or equivalent OTJ / EDU combination to equal total YoE)
Minimum ten (10) years’ experience in a management position supporting at least Tier 2 specialized support desk in a large user environment
Current ITIL certification
Current Microsoft certification (MCSE or similar)
Experience with management of Service Level Agreements (SLAs)

Nice To Haves

Management of 10,000+ user-center support

Responsibilities

Responsible for overall project management of complex, multi-task IT contracts.
Provides Tier 2 management to include call management, accounts management, reporting and workforce management.
Plans, organizes and manages groups of employees engaged in various technical duties.
Provides administrative and technical direction to personnel, including reviewing hiring and termination considerations, coordinating contract approvals.
Establishes improved procedures and controls, where necessary, to ensure that all services meet schedule and/or production.
Provides the customer representatives the status and activities of personnel covered under contract.
Responds to administrative or technical requests from the customer representative
Applies continuous evaluation and control measures.
Works without supervision.
Works with team members, management, and clients to ensure assigned tasks are completed to standard.
Identifies risks and forms contingency plans as soon as possible.
Analyzes existing operations and scheduling training sessions and meetings to discuss improvements.
Keeps up to date with industry trends and developments.
Provides deliverables, including presentations to the relevant stakeholders.

Benefits

Competitive 401(k) plan with employer matching
Competitive Health Benefits with employer contributions
11 Paid Holidays per year
15 Days starting PTO for new hires
Tuition/CE reimbursement
Relocation Assistance
Pre-Tax Commuter Benefit Accounts
STD/LTD/Life Insurance with buyup options
Veteran Hiring Preference
Conversion to an Employee-owned firm (ESOP) in 2026—a lucrative benefit to employee-owners!