Technical Sales Representative

OnLogic • Cary, NC

7d • $55,000 - $60,000 • Onsite

About The Position

As a Technical Sales Representative at OnLogic, you will be a critical entry point for our varied customer base to start and/or continue their engagement with a global technology company. We are not a one-size-fits-all shop; our customers have very different application needs, and no one system works for all. You will use your critical listening skills to focus on qualifying and uncovering new business while identifying how our hardware will best support their program deliverables. Successful candidates will thrive in a fast-paced, goal-oriented, and organized environment and have the natural curiosity to find the right solution for our customers. You will be an integral part of our consultative sales methodology. We believe in the power of in-person collaboration and the benefits of a strong workplace community. Therefore, this role requires an onsite presence at either our South Burlington, VT or Cary, NC office. We encourage candidates who are able to relocate or comfortably commute to apply. In this role, you’ll be responsible for: Managing and responding to inbound engagements via phone and email Acting quickly to resolve customer issues as they arise Communicating interdepartmentally to improve OnLogic’s immediate and long-term customer experience Driving customer satisfaction by collecting feedback about their purchasing journey Working closely with our operations teams to maximize efficiency in responding to inbound inquiries Managing and advocating for online orders that need special attention in order to ship Pre-qualifying and escalating promising leads quickly and accurately Recommending OnLogic hardware and services based on a customer’s specific technical requirements The team you will be joining: Our Sales team is made up of a range of highly impactful roles with opportunities to demonstrate great sales leadership and customer service at every stage of the sales cycle! Our sales roles include: Acquisition Team: Strategic Account Managers and Business Development Managers focused on prospecting, lead generation, and closing deals with new customers. Inside Sales Team: Strategic Account Managers and Technical Sales maintain our inbound lead engine as a cornerstone of sustained growth through lead qualification, customer retention, and funnel management. Enterprise Accounts and Managed Partners: Strategic Account Managers manage and grow key strategic accounts with complex solution selling and executive relationship management. Sales Operations: Process-driven leaders who optimize our workflows and data-driven approach in a rapidly scaling organization. Learn more about Life at OnLogic

Requirements

• You bring prior experience in Sales and Customer Service; a Bachelor's degree is a plus
• You are entrepreneurial-minded with a strong drive and desire to be part of a rapidly growing business
• You have a demonstrated ability to thrive in a fast-paced work environment with shifting priorities
• You have a demonstrated ability to creatively and independently solve problems, while discovering where and why they originated
• You have a demonstrated ability to excel in a collaborative, team-based environment
• You have a professional and upbeat telephone voice, strong probing skills, and are persistent and persuasive without being aggressive
• You have demonstrated a level of competency in using note-taking software and other administrative applications
• Experience using a CRM or other sales-related software is a plus
• Experience with computers or with selling a highly technical product is a plus
• Ability to work in the U.S. without visa sponsorship

Nice To Haves

• Experience using a CRM or other sales-related software is a plus
• Experience with computers or with selling a highly technical product is a plus

Responsibilities

• Managing and responding to inbound engagements via phone and email
• Acting quickly to resolve customer issues as they arise
• Communicating interdepartmentally to improve OnLogic’s immediate and long-term customer experience
• Driving customer satisfaction by collecting feedback about their purchasing journey
• Working closely with our operations teams to maximize efficiency in responding to inbound inquiries
• Managing and advocating for online orders that need special attention in order to ship
• Pre-qualifying and escalating promising leads quickly and accurately
• Recommending OnLogic hardware and services based on a customer’s specific technical requirements

Benefits

• A competitive salary based upon your experience and the requirements of the role
• A comprehensive Benefits package
• 401k Plan with 3% Employer Contribution
• An Annual Profit Share Bonus
• Paid Maternity & Paternity Leave, and Short & Long Term Disability
• Opportunity to Participate in our Employee Stock Purchase Plan
• A personal development plan created to help you (and us) grow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees