Technical Sales Specialist

IDEX•Westwood, MA

20h•$59,700 - $89,500•Onsite

About The Position

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. POSITION: Technical Sales Specialist DEPARTMENT: Microfluidics Aftermarket Inside Sales LOCATION: Middleborough, MA IDEX MPT. is committed to providing a barrier-free workplace. If accommodation is required during the selection or interview process, it will be available upon request. This job posting is available in an accessible format upon request. Microfluidics International Corporation ( www.microfluidicscorp.com ), a business unit of IDEX Corp. ( www.idexcorp.com ), designs, manufactures and distributes patented and proprietary high performance Microfluidizer ® materials processing and formulation equipment to the biotechnology, pharmaceutical, chemical, cosmetics/personal care, and food industries. Microfluidics applies its 30 years of high-pressure processing experience to produce the most uniform and smallest liquid and suspended solid particles available, and has provided manufacturing systems for nanoparticle products for more than 15 years. As a Technical Inside Sales Specialist, you will be part of a team of highly trained customer service specialist and field service technicians located throughout the world. You will focus on providing best-in-class customer support by answering technical questions, providing sales quotations, processing orders and service contracts. You will liaise with engineering, manufacturing, and logistics to deliver our high-quality OEM Aftermarket products to our consumers. You will also work with the Global Aftermarket Manager with our Growth Development Plan and increasing our aftermarket revenue. We are looking for a candidate that is highly motivated, with a self-starter attitude and a genuine curiosity for how things work and a passion for solving problems.

Requirements

2-4 years of related experience with a proven customer service track record in a technical sales environment.
Strong technical aptitude and ability to interpret technical drawings, manuals, etc.
Exceptional customer service abilities; able to provide friendly, helpful customer service.
Excellent verbal and written communication and able to work collaboratively.
Precise attention to detail and highly organized.
Resourceful and self-directed.
Proficiency in Microsoft Office applications is required.

Nice To Haves

Prior experience in a manufacturing environment is desired.
Experience using ERP and CRM is an asset.
A technical post-secondary or equivalent degree is preferred.

Responsibilities

Fielding inquiries and providing responsive service support to customers and channel partners.
Preparing quotations for replacement parts and/or service requirements.
Processing customer orders into ERP system with a high level of attention to detail and providing order confirmation to customers.
Coordinating with manufacturing operations & logistics teams to execute on customer orders.
Facilitating advanced or customized requests with engineering teams to overserve key customers.
Addressing warranty claims and coordinating Return Materials Authorizations (RMA’s).
Strategizing a growth development plan to increase revenue year over year.