Technical Services Manager (Engineering Manager)

VELUX•Greenwood, SC

About The Position

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations. Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world. Primary Purpose: The Technical Services Manager for Residential Products is executing and optimizing technical services at the factory level, ensuring daily operational excellence, compliance with global and divisional standards, and continuous improvement in technical efficiency, safety, and quality. This role acts as the on-site technical expert, supporting the deployment of new technologies, processes, and standards, and driving local technical adherence and improvement. This position reports directly to the Director, US Residential Manufacturing & Operations.

Requirements

A Bachelor’s Degree in Engineering is required.
Minimum of five (5) years applied experience in managing employees in a manufacturing environment is required.
Applied experience in managing and developing work teams, conflict resolution, and employee performance appraisals is required.
Applied computer skills are a must.
Proficiency Microsoft Excel,Power Point and ERP experience is required.
Experience in preparation and working with expense/capital budgets and strategic planning is required.
Must possess excellent analytical and problem-solving skills.
Asset Management System experience is required.
Excellent communication skills, both oral and written and strong interpersonal skills are required.
Must be self-motivated and possess the ability to manage multiple complex projects simultaneously.
Demonstrated leadership and collaboration skills.
Must be able to work in a team environment with employees from various levels within the organization.
The ability to operate in a matrix and networked organization while supporting divisional and functional alignment.
Ability to perform the essential functions assigned to the position.
Compliance with all rules of conduct, safety regulations and policies provided in Employee Handbooks, on Company bulletin boards/announcements, terms/conditions of employment or other means of communication is a requirement of the job.

Nice To Haves

Experience managing engineers and maintenance technicians is preferred.

Responsibilities

Implement all global and divisional technical standards, procedures, and documentation in daily operations.
Document, maintain, and optimize local technical workflows, ensuring alignment with global/divisional standards.
Monitor daily technical performance (efficiency, compliance, safety, quality) and lead immediate response to deviations from standards.
Manages and develops the technical service team, ensuring the right competencies and effective people processes.
Responsible for leading automation, maintenance, process, and digitalization initiatives for the residential production area.
Participate in the deployment and validation of new technologies, processes, and digital tools.
Conduct local self-audits, process reviews, and training for operators and staff.
Lead root cause analysis and corrective actions for technical incidents or compliance gaps.
Ensure timely and accurate input of local technical data into divisional and global reporting systems.
Act as the key technical contact for local management, divisional Technical Service, and global Technical Service.
Support local training and capability building in technical services and standards usage.
Participating in the Divisional Technical Service Network with 20% of the time allocated to global activities. The Technical Service Network will be utilized to align standards and activities across global Technical Service, Divisional Technical Service and Factory Technical Service.
Coordinates and collaborates with other departments (e.g., supply chain, safety, quality, production) to ensure smooth workflow and cross-functional alignment.
Responsible for planning, preparing and maintaining annual budget and making sure their area is meeting goals and initiatives.