Technical Setup Specialist
About The Position
As a Technical Setup Specialist, you will be the driving force behind a customer’s successful start with BizzyCar. You’ll manage the technical setup process, including running customer Kickoff calls and handling the initial technical/integration configuration process for new customers. The Technical Setup Specialist owns this critical enablement process to ensure that new customers are up and running efficiently within a timeline that ranges from a few days to up to three weeks. You’ll work closely with our new customers, members of the Customer Success team, DMS and Scheduling tool vendors, and Sales to ensure that every new customer’s BizzyCar setup and technical integration is accurately configured, integrated, and verified for go-live.
Requirements
- 2+ years of experience in a technical onboarding, implementation, or IT support role, preferably in a SaaS or automotive tech environment.
- Strong understanding of software configuration, APIs, and integration workflows.
- Clear, professional communication skills—both written and verbal.
- Highly organized and able to manage multiple setup projects in parallel.
- Comfortable working in a fast-paced, customer-facing environment.
Nice To Haves
- Familiarity with dealership management systems (DMS) or automotive CRM platforms is a major plus.
- Experience with tools like Salesforce or HubSpot is a bonus.
Responsibilities
- Serve as the primary, initial point of contact during the setup phase for new customers
- Facilitate the initial customer Kickoff call and own all follow ups to continue the setup process
- Connect each customer’s DMS and Scheduler tool integrations
- Troubleshoot any initial scheduling errors
- Update configurations
- Process historical data via BizzyCar’s back-end, The Hive
- Schedule test appointments and facilitate pre-launch checks
- Launch rooftops to allow for BizzyCar outreach to begin
- Maintain clear, proactive communication with new customers on timelines, deliverables, and next steps throughout the setup process
- Document setup procedures and contribute to internal knowledge bases and playbooks.
- Ensure a smooth handoff to Customer Success post-setup, including a detailed configuration summary
Benefits
- We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company.
- Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
- Competitive salary and benefits package
- Opportunities for growth and professional development
- Collaborative, innovative work environment with a passionate team
- The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
