Technical Success Manager - Tech
About The Position
Reports to Mayo Clinic Platform (MCP), Director, Implementation & Technical Support. The Technical Success Manager is responsible for ensuring customers achieve maximum value from platform technologies and solutions. This role combines deep technical expertise with exceptional customer engagement skills to drive successful implementations, resolve technical challenges, and foster long-term client relationships. The Technical Success Manager acts as a trusted advisor, guiding customers through onboarding, integration, and ongoing support, while collaborating with internal teams to deliver outstanding service and continuous improvement. The primary purpose of this role is to serve as the point of contact for the technical needs of MCP program customers. The Technical Success Manager will establish and lead all tech-related implementation and support aspects. The position will be responsible for the following essential functions:
Responsibilities
- Serve as the primary technical point of contact for assigned customers, building strong, trust-based relationships.
- Provide expert troubleshooting and resolution for technical issues, coordinating with engineering and support teams as needed.
- Communicate complex technical concepts clearly to both technical and non-technical audiences.
- Lead root cause analysis and resolution of complex issues, ensuring minimal disruption to operations.
- Lead efforts to ensure compliance with healthcare interoperability standards and data exchange methodologies (e.g., HL7v2, FHIR, CDA).
- Drive workflow integration initiatives, including EMR/EHR configuration and alignment with clinical processes.
- Interpret solution architecture components and design deployment configurations that optimize platform capabilities.
- Oversee integration and deployment activities, leveraging appropriate tools and strategies for healthcare environments.
- Apply deep technical understanding of system architecture, APIs, and data flow to support complex implementations.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
