Technical Success Manager

Bynder • Boston, MA

1d • $96,000 - $127,000

About The Position

Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive.
With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses.
Join our global team of 600+ ‘Byndies’ and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, Bynder offers a dynamic environment where you can make a real impact.

Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team.
The Technical Success Manager (TSM) acts as a strategic partner, translating customer business objectives into actionable, data-driven transformational plans. This role is designed for a professional with a proven track record in managing high-value B2B SaaS portfolios and a demonstrated ability to execute a roadmap that delivers tangible business value.
Your primary goal is to serve as the strategic counterpart to the Enterprise Customer Success Manager (eCSM). You will be taking ownership of the strategic roadmap designed to elevate the customer’s deployment, while working together with the eCSM to drive product adoption, facilitate platform upgrades, and empower customers to scale their use of Bynder effectively. By collaborating across Customer Success, Product, and Sales teams, you will ensure the platform health, scalability, and long-term retention of our most significant enterprise clients.

Requirements

• 6+ years relevant work experience in customer-facing Enterprise SaaS Account Management, Implementation, Technical Support, Development, Consulting, Workflow Management and/or Project Management role
• Strong understanding of marketing technology ecosystems, including DAM platforms and their integration landscape.
• Excellent verbal and written communication skills; you'll be in meetings and emailing customers and colleagues every day
• Strong organizational, prioritization, and time management skills
• Ability to understand high-level business objectives and translate into tactical technical initiatives.
• Ability to comprehend and explain technical concepts, especially to non-technical people
• An obsession with providing the best in class Customer Experience

Responsibilities

• Partner with the eCSM to establish a clear North Star for each account. Translate this vision into high-impact strategic initiatives and develop a structured transformational roadmap to achieve measurable business outcomes.
• Proactively uncover opportunities for customers to scale their operations through new business solutions, innovative use cases, and expanded platform adoption.
• Identify, engage, and align the appropriate partner from our Bynder’s Certified Partner Network to execute each roadmap initiatives.
• Where customers leverage internal resources, enable and guide those teams to successfully deliver against the defined objectives.
• Provide oversight of partner-led programs to ensure alignment with agreed goals, timelines, and success metrics. Proactively manage risks, remove blockers, and maintain accountability to drive results.
• Support the Senior TSM on internal strategic priorities, contributing structured thinking, customer insights, and execution support to advance organizational impact.
• Lead the execution of comprehensive strategic programs and new customer onboardings (as needed), serving as the primary technical lead or providing expert oversight for partner-delivered projects to ensure seamless delivery and accelerated time-to-value.

Benefits

• Competitive compensation
• 401(k) - dollar for dollar match up to 6%
• 100% Company-paid medical, dental, vision, and life coverage for you and your family
• Unlimited vacation policy
• Room to advance in a high-growth tech company
• Referral bonus plans
• A light-hearted and fun work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed