RDC Watches

Richemont•Fort Worth, TX

About The Position

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Technical Supervisor Richemont Regional Functions | Fort Worth, TX Reports to: Technical Manager Or Technical Operations & Projects Director Role Overview Reporting to a Technical Manager or to the Technical Operations & Projects Director, the CS Technical Supervisor is responsible for some of the technical operations in the Technical Center, which consists of Diagnosis, Dismantling, Polishing, Cleaning, Case Preparation, Repair and Quality control. The Technical Supervisor oversees repair activity for a multi-brand or one single team of watchmakers/ Technicians in order to meet the quality and the productivity objectives. It includes 10-15 people in average with direct management and hierarchy link. The Technical Supervisor is the Business Process Owner of all technical aspects in his department, with the primary objective being to deliver outstanding customer experiences through the management and respect of Brand policies, repair lead time and internal CS operating procedures.

Requirements

3-5 years experience in Production or CS environment, ability to do all functionality of watchmaking and technical support.
Horology Functional Knowledge
Management experience with preference to High volume and/or luxury environment and the proven ability to develop and mentor staff.
Good interpersonal skills.
Clearly communicates verbally and in writing.
Must display a high level of maturity, poise, and finesse to work with luxury and exceptionally demanding clients.
Quick learner who can absorb extensive information on our brands’ history and product technical specificities.
Confidence and technical agility to learn and use multiple applications and systems; ability to multi-task on a daily basis between those tools.
Flexible and available to work within a Monday thru Friday schedule.
Working Holidays and weekends can be occasionally required.
Over time occasionally required based on business needs.
Responsible for opening and closing facility based on a weekly schedule.
Self–motivated, high energy level, with a passion to exceed business goals and improve existing processes.
High level of ownership, accountability and initiative.
Must exhibit sound business judgment, demonstrate professional behavior, and possess a high tolerance for change management.

Nice To Haves

SAP experience is preferred

Responsibilities

Overseeing repair activity for a multi-brand or one single team of watchmakers/ Technicians in order to meet the quality and the productivity objectives. It includes 10-15 people in average with direct management and hierarchy link.
Participating to repair activity production personally by : Analyzing repair guarantees and multiple returns in order to maintain watchmaking knowledge and use those opportunities to make the team member grow Repairing Ensuring client demands are handled in a professional manner in close collaboration with all company departments. Performing tasks following accepted industry standard procedures for product repairs
Implementing the rules of repair prioritization, and allocate accordingly the work to the watchmakers/technicians.
Participate and lead Daily production meeting (technical production meeting , WIP meeting and daily kick offs with the teams to balance resources)
Contribute to daily flexing resources to support any other team as per decisions taken during the WIP meetings.
Provide Management coverage for peers (planned or unplanned) and oversee the basic operations management of the duration as per instructions provided by upper management.
Ensure adherence of team and self to established SOP’s and Brand policies related to all technical ( diagnosis and repair) and administrative processes, examples as follow : Ensure adherence to brand policy for repair and diagnosis. Ensure adherence to allocation prioritization. Ensure adherence to consumables/spare parts and tools fulfilment process. Ensure the use of Branded or group tools to provide quality feedback (defective components, incorrect packaging, etc.) Ensure weekly audits as per defined standards in the workshop. Participate/assist to any operations enhancement projects (local or group initiatives): project will be lead by project manager but operations insights might be necessary and assistance for roll out of any new process will be necessary.
Human Resources Lead by sharing and demonstrating through your behaviour the company policies and procedures in a positive manner. Reinforce, support and explain company policies and internal RTC procedures. Time management: time sheet approval, time off approvals, staff scheduling, and attendance tracking, and addressing any associated attendance issues for direct reports. Ensure that minimal defined coverage is maintained for operations. Motivate team and individuals through on-going recognition and feedback on improvements related to customer experience, quality and productivity. Maintain healthy working relationship with team members, understand individual motivators and assist with providing guidance for areas of improvement.
Schedule and hold regular touch points with team members on individual performance and quantitative objectives (at least once a month). Objectives are defined every FY in MPJ and reviewed if needed during midyear process: Lead Time, Repair Warranty, Productivity. Monitor day to day individual performance to plan and drive individual accountability ( including also a minimum of a monthly touch point with team member to share the figures + PMP & midyear process) Capture non-production exceptional time as per pre-defined categories Hold accountability and participate into creation of actions plans in partnership with project Manager to implement/roll out any actions decided (new process, allocate time for employee training, …)
Individual training plans will be determined by Training department which is in charge of liaising the plan with the different Maisons. The brand/multiband supervisors will assist Training Manager to roll out individual training plan for the team and give insights on the struggles/needs of the team member to the training manager , examples : Branded training ( locally or in Switzerland) Performance driven training

Benefits

Richemont offers a generous compensation and benefits package for eligible employees.
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

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