Technical Support Analyst

FASTENER DISTRIBUTION HOLDINGS LLC.•Santa Clarita, CA

6d•Onsite

About The Position

The Technical Support Analyst will work within the IT operations division and will be responsible for providing technical support across the organization with some limited interaction with the ERP system. This role will assist project planning and provides technical input on design and solution development and implementation. The analyst may be assigned multiple tasks on a daily basis.

Requirements

Demonstrate strong customer service attitude and demeanor
Solid communication skills
Organized and has efficient time management skills
Strong attention to detail
Ability to work interdepartmentally
Demonstrate strong customer service attitude and demeanor
Exercise strong critical thinking and problem-solving capabilities
Proficient in Microsoft O365 Suite, Call Center unity desired
Desktop and Laptop security encryption for Mac and PC.
Active Directory Management
Knowledge and Experience of VOIP
Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support).
Bachelor’s degree in computer science, information systems, or equivalent real-world work experience
3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role
U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
ITAR Requirement
120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Responsibilities

Provide on-site IT support to local user base
Assist with project(s) and within time and budget
Manage multiple and changing priorities daily
Coordinate third party when needed to troubleshoot issues
Provides exceptional service using skill set, and builds on this skill set
Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs
Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
Take responsibility for own work and provide support to others in accomplishing their work
Perform other duties as assigned