Technical Support Analyst, FT, Days

Prisma Health • Greenville, SC

2d

About The Position

Inspire health. Serve with compassion. Be the difference. Job Summary Provides technical support for Information Technology (IT) systems. Oversees warehouse-related IT tasks. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Receives shipments and import the information into the inventory system. Conducts regular audits of warehouse IT equipment and ensure compliance with company policies. Pull equipment from the warehouse and prestige equipment Installs ITS hardware solutions and software applications following predetermined standards and guidelines. Maintains detail inventory and device management databases. Delivers equipment to campus and picks up old equipment to be tested and disposed Repair broken devices and/or contacts HP for onsite support Performs hardware and software updates to ITS solutions including mobile devices following predetermined standards documentation. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive.

Requirements

• Education - Associate degree in Information Technology or related field of study
• Experience - No experience required.
• In Lieu Of In lieu of education and experience noted above, an equivalent combination of academic/work experience may be considered.
• Required Certifications, Registrations, Licenses NA
• Ability to work independently and as part of a team.
• Ability to adapt to new technologies and processes.
• Proficient computer skills
• Understanding of networking, hardware, and software troubleshooting.

Nice To Haves

• Familiarity with warehouse management systems and barcode scanners.

Responsibilities

• Receives shipments and import the information into the inventory system.
• Conducts regular audits of warehouse IT equipment and ensure compliance with company policies.
• Pull equipment from the warehouse and prestige equipment
• Installs ITS hardware solutions and software applications following predetermined standards and guidelines.
• Maintains detail inventory and device management databases.
• Delivers equipment to campus and picks up old equipment to be tested and disposed
• Repair broken devices and/or contacts HP for onsite support
• Performs hardware and software updates to ITS solutions including mobile devices following predetermined standards documentation.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree