Technical Support Assistant

Essential Utilities, Inc.•McKeesport, PA

About The Position

Peoples, an Essential Utilities company, has been proudly serving Western Pennsylvania for over 130 years, offering talented individuals the opportunity to serve more than 700,000 customers in the region. Peoples is more than your average natural gas utility. We have a vision to: Provide valuable services to our customers Encourage economic growth for businesses in our region Improve the quality of life for our communities Ensure that we are protecting our environment Support our employees and partners Join our team and make a difference! About Essential Utilities Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Requirements

High School Diploma or GED required.
0-2 years experience in general office responsibilities and procedures.
Ability to learn and retain knowledge of company policies, practices and procedures
Excellent computer software skills (Microsoft Office and various software programs)
High level of initiative and judgement
Strong interpersonal and communication skills (written and verbal)
Ability to collect and compile data efficiently
Proficient in SAP
Ability to multitask, use time management skills to coordinate multiple customer requests

Responsibilities

Perform administrative duties for the management team to include general daily duties, such as answering the telephone, typing, ordering office supplies (monitor spending), maintaining department files, making appointments and scheduling meetings
Use computer software, such as Word, Excel, SAP, to produce reports, presentations or other documents
Daily receiving and handling of incoming customer inquiries concerning construction applications
Collect, compile and organize filings.
Initiate and compose correspondence, Transmit filings to the PUC and regulatory parties
Communicate cross-functionally issues and needs, as well as externally to customers, vendors and contractors
Support Restoration process, which includes placing PA One Calls, analyzing data, mapping information, obtaining meter reads, creating/updating work orders and customer account information, and tracking data via SharePoint database
Perform invoice requisitions, process invoices, reconcile purchase card statements, handle confidential records and information and make travel arrangements
Maintain department information databases
Process confidential records, SIRs, SLDs, Approval Letters, and Gas Applications
Investigate questionable areas on reports or requests for information and make administrative decisions